What has happened to customer service in the gun industry?

Been downright awful. Hard to get ahold of companies and they're not too friendly when you do. Not too much to expect a quality product that does what it's supposed to every time, or a company that stands behind it.

Whatever happened to pride in your work?

Whatever happened to pride in your work?

Click to expand...

Called cutting corners so customers stop complaining about prices.....
When you have to compete with cheap imports, you have to cut wherever you can to keep prices low and volume up - doesn't matter if it is guns, cars, etc; when they do that, they have recalls, defective stuff, etc.

Too bad they don't realize it costs them more to correct it than it does to do it right the first time - in $$ and reputation

We are getting what we pay for. Most of us (me included) look first for the price of the gun that we want and aren't really prepared to pay extra for good service. Sure there are some exceptions and quite a few who favor a LGS over Buds, but they are a minority.

And a lot of times, good service only becomes apparent after the purchase such as when you have an issue. Who wants to pay extra for something that may not happen and if it does happen, it's to fix a problem (that shouldn't have happened!)?

There are three LGS that I went to before getting my gun.

First was ran by former police officers; sky high prices, and polite but "I don't have time for silly questions" attitude.

Second had people that looked like it took them enormous effort to not blow up in customer's faces. They sounded polite but looked and behaved extremely angry. The prices were about the same as online, +tax / - shipping & FFL would've been within $10-15 of buying online.

The third one, a real hole in the wall, had friendly and patient staff that didn't look like they were about to go postal on the next customer. Same prices as the second shop.

Guess which one I bought from ?