Sorry about the delayed response, I just saw your post.
Here in SoCal the BPS had a 90 minute wait just to get inside, then it took another 90 once I was let in to go into a back room (their training room?) and get the clerk to fill out the paperwork and the boss to ok it. All this just to start the ten day waiting period. That was 3 hours...
The second time there to pick it up had no outside wait. However they only had one person doing the pick up paperwork. It took another hour-plus for the 20-something guy buying a pump shotgun to go through his paperwork and safe-handling demo and get the boss’ ok. Then it was my turn. By the time I was all done with phase two of the process, nearly two more hours had passed.
The staff was great, they are just hamstrung because of their internal processes. Literally five hours of my life spent standing around simply to buy a shotgun has soured me on BPS forever.
When I do a GB auction or on-line purchase and have it sent to my local FFL I’m in and out in under 30 minutes... unless he has some cool stuff he’s working on to show me and we chit-chat.
Stay safe.