As I stated in my previous answer, I've been a loyal Leupold consumer for many years. They had the best CS and warranty in the business, also for many years. But, all things considered, Vortex has an honest to goodness no questions asked warranty, whether it was your fault or not, and regardless of whether or not your the original owner. They're policy is we will repair or replace the product, with about the only exception being is if it's been stolen, as advertised.
Like I said, a spotting scope that had fallen over and landed on the eye piece, which resulted in the lens breaking. The other was a rifle scope that the guy had way over tightened the rings and crushed the tube. I had both optics back in my hands, brand new BTW, within 10 days.
Now to be fair, I've had nothing short of this type of CS with Leupold over the years. I've bought second hand Leupold glass that was beat to heck and have sent it in to be refurbished, and Leupold has never charged me a dime for repairs or shipping. I once ran over a pair of 10x40's I had purchased way back in the 80's for about $400, Leupold completely refurbished them for nothing, and I was honest with them as to how it happened. In each and every repair, they always include lens caps, straps, and carrying cases too.
Will Vortex still be doing business 10 or 15 yrs. from now, don't know. But while they are, they are doing business is such a manner that they are definitely putting some pressure on all other optic manufacturer's, that's for sure. And they offer a very high quality piece of glass, every bit the quality that most any Leupold user has come to expect. This doesn't mean I've written Leupold off, not on your life. There is just way too much positive history between Leupold and I to just stop buying their product.
GS