A letter to Remington

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pangris

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I sent this to them today -

Dear Remington,

I’m writing to voice some concern and or frustration about some products I’ve purchased recently.
My family has a long history of purchasing Remington products. I got my first 12 gauge as a hand me down from my father, a Remington 1100 that I did my best to wear out but I failed. I eventually passed it on to my brother when he took up trap shooting since he was shooting a lot more than I was at the time. I have had great luck with the Remington 700 series rifles in a variety of applications. I also have a Remington 11-87 Police model which performed perfectly at a shotgun class at Thunder Ranch. It has been an exceptional firearm.
Unfortunately, my two most recent purchases have been disappointments. I bought a Remington 870 Express to replace the 1100 I mentioned above. The action was rough, gritty, and prone to hanging up when shot dirty. The trigger was horrible. Overall it was a very disappointing fit and finish. I know this is a “value line†gun – I wasn’t expecting a Wingmaster. I was expecting Remington quality. I enjoy working on and with guns (I’ve built 1911s and AR’s for years) so I took it upon myself to take the gun and smooth it up, and found a smith to get the trigger to an acceptable point. Nonetheless, I accepted this as an inexpensive gun and said I probably got one that slipped through.
I then made the mistake of buying my youngest brother a Remington 710 in 270. There is no redeeming this firearm. Based on research I did after the fact, I’m sure you are familiar with the 710’s issues so I won’t waste my time there other than to say I find it amazing that Remington put their good name on that worthless firearm. It is held in such low regard in the shooting community– for good reason, not the least of which is safety –we can’t even resell the gun at half of what we paid for it since they have a reputation for blowing the bolts out into the shooters face.
I’m now in the market for a new clay gun. I am drawn to the 1100 Classic Trap as my past experience with the gun was so favorable. However, I am very concerned with the quality control found on the products I’ve bought in the last 3 years. All the other shotguns and rifles were many years ago and I have to wonder if the competition in the market has forced you to worry more about churning out quantity rather than quality.
I am writing this letter to let you know that I have concerns about your direction. I am in the marketing industry and try to give companies feedback. I used to feel you could buy a Remington product without concern as to the quality or durability, much less safety. I understand that you have to make a profit, but be aware that among my shooting circle, there is an increasing feeling that you are doing so at the cost of building an inferior product.

Sincerely,

Paul Angrisano, III
 
Absolutley. If I don't get a reply in a week or so, I'll make that known as well. Would be the last time I even considered buying from them if so.

FWIW, I know the products I've had good luck with are top shelf (in Remmy's line, at least) and the 870 express and 710 are bottom tier products, but I don't think it is much to ask for a manufacturer to keep up their standards of basic finishing and safety across the line up.
 
I am sure that you will get a reply.

Sorry to hear about your problems. I have several Remington's, but they are all at least 30 years old. I have had good luck with mine, and excellent service when I have called the company. I really have not looked at new ones, but I hope lower quality is not going to be a long-term issue.
 
I recently wrote an email to Remington complimenting them on their fine never-fired brass for .30-06. They replied in less than 6 hours with a personal, grateful letter thanking me for my kind words..

I wrote an email to Winchester complimenting them on their fine 147gr .308 FMJBT bullets, with which I get 1MOA accuracy (if I can shoot that well, the bullets will fly that accurately). No response.

I wrote to Federal thanking them for making XM193 and other "failed" mil-spec ammo available to the general public. Not only did they reply, but they forwarded my message to all who are responsible for those production lines.

I was impressed by Remington's response. That said, my shotgun's a Mossberg. The only Remington I have is my 700 BDL in .30-06, which is a fine rifle.
 
Remington has been slipping in recent years. I have a couple of fine old examples and a couple of recent trash products which were sold at a loss or returned.

Are they contracting out production to some third world shop?

I too am curious on what they have to say.
 
I'm not sure if Remington will answer your letter since it's a complaint concerning their quality, not a warranty issue as should have been addressed stating your disappointment of the products. Hopefully they will respond and ask you return the rifles/shotguns for warranty repair. Remington recently covererd under warranty a modification needed to a new 870 Express slug barrel I purchased. My shotgun was purchased new in 1987. I must of mailed them the warranty card at the time....... I'm extremely happy with Remington's customer service. Keep us posted.
 
No reply yet.

Looking less and less like an Remmy 1100 Trap and more and more like a Beretta 391 ... and the fact that my wife's Beretta 391 20 ga was perfect the first time out doesn't help the Remmy cause...
 
wow! i was thinking about buying my first shotgun, seeing this i think i better do a lot of research before i decide on a remington! I always thought they were better than this ;)
 
Don't let this put you off. The Remington 870 Express is still one of the best economical guns. Is it smooth like the Wingmaster? No, but it doesn't cost as much either. It is a working field gun, not made to be pretty, but reliable and beaten on. I can't count the number of times mine has seen the bottom of the duck marsh, still functioning perfectly.
 
Based on research I did after the fact, I'm sure you are familiar with the 710's issues so I won't waste my time there other than to say I find it amazing that Remington put their good name on that worthless firearm. It is held in such low regard in the shooting community for good reason, not the least of which is safety, we can't even resell the gun at half of what we paid for it since they have a reputation for blowing the bolts out into the shooters face.

Excuse me, I don't own any Remington products.

Did you just say the 710 has a habit of blowing the bolt back into the shooter's face? Uh, any other Remington lines have this habit also?


Whew. One less company I'll ever buy from.
 
The letter from pangris brought to mind a similar situation we have experienced.
The following is a editorial from a personal perspective and is not directed at any particular company, but more a commentary on the state of affairs of some disturbing business practices we have witnessed in the past few years.

I have owned and operated a precision gage manufacturing company for 20 years and have been in the trade for the past 33.
We manufacture precision air gages and masters for many industries, including the firearms industry, for close tolerance inspection (.000020"/.0005mm) of barrel bore lands and grooves, chamber dimesions as well as fixturing, tooling, etc.
After providing a certain firearm mfg. company with gages over a span of nearly two years and dealing with many of their various designers, "inspectors", and purchasing personel, who make lowest prices the priority, I have to say, IMO, I have never seen a company in more disarray with apparent internal political struggles than one we have recently dealt with.

We have had several complicated air gages and masters returned as being "out of tolerance", (usually being returned after several weeks of use?) only to have them inspected and passed by third party inspection laboratories, (including General Electric Labs).
Some of this company's "inspectors" seemed absolutely clueless regarding Gage Dimensioning and Tolerancing. Multiple design changes from some of the "engineers", (who have from time to time asked us to check their calculations!) in mid-stream.
As much as we hate to turn down work in the current difficult economic climate, we have decided it is no longer worth the hassle. There are just too many good customers who have solid business foundations minus the internal power struggles and incompetence factor that we can deal with and trust to make a good product at a fair price without cutting corners.
(I don't know if those stories of wine bottles being welding inside of door panels in a certain auto mfg.'s cars in the '70's was true or not, but for some reason it came to mind.)
 
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Remington quality has been spotty in some product lines for a LONG time.

For a number of years I was a member of a gun club which used to open its doors to the public on weekends - I spent a couple of days each year before deer season working as a range safety officer there. As such, I got to see a LOT of different rifles come through.

The MOST problematic were, without a doubt, Remington semi-auto rifles like the 742 and its successors.

A good many actually worked fine, but the percentage of troublesome autojammers was WELL into the double digits. Maybe these were all from the proverbial "Monday morning and Friday afternoon" production runs, but troublesome Remingtons were very, very, common.
 
Hmmm. My 2 rifles I recently bought are WAY better than expected. I also got an 870 in 28 gauge and is as good as the older 870 I have.
 
A buddy of mine recently bought a Remington 700 BDL in .270 that would not chamber factory ammunition. I think they used the roughing reamer but forgot to use the finish reamer when they did the chamber :). He took it back to the mom and pop type gunstore where he bought it, and got full refund. IMO the older Remington products are just better quality, especially the 870s and the 700s.

Just my .02,
LeonCarr
 
Remington may be slipping

My friend had to return the barrel no his 870 3.5" because of what appeared to be cracks in the bore.

I was looking at a new 1100 the other day, and boy were the internal parts ugly. Pitted and rough.

The thing with Remington is that they've always made a decent product (still do for the most part), you just have people that try to make them into something special (kinda like Glocks). Remington makes decent guns, not really great, just decent.
 
My 2 rifles I recently bought are WAY better than expected.

Factory fluke! :p

J/K I love my Remingtons. But, eh, you always get problems in a product line, no matter how high quality it is touted to be.
 
Don't really know what kind of response you want. You left them feedback. What do you expect? For them to tell you they are retooling their machinery and revamping their lines all because of your letter? :confused:
 
i've got a Model 504 (501? can't remember) .22 bolt action, and i'm quite happy with it. i can shoot about 1.5" groups benchrested, and i've shot no more than 100 rounds from the first time a pulled the trigger on a Marlin.

sorry to hear about your bad luck with Remington.

~TMM
 
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