AAC Micro 300 Blk - Remington 7 FTF

[Flynt]

FYI, I just got my brand new AAC 300 BLK micro today. It is distributed by Advanced Armaments Company, known for suppressors, and combines a Remington 7 action with a 16" threaded barrel. Made by Remington to AAC's specs. I ordered it from CDNN.

I can't get it to chamber a round. Tried three different kinds of factory ammo, and all I've done is polish the front of the extractor. It appears that the spring is too strong or something, because the lips of the brass are scrapped up, bolt won't close all the way, and extractor is very, very shiny.

I've sent emails to both AAC and Remington, got robotic responses from each saying they'd assigned me a ticket number and I should be receiving a response soon. I'll keep you guys posted.

 

[bikemutt]

IIRC, AAC is in the middle of a move. A shooting bud had an end plate strike on his AAC 30 cal can a couple weeks ago, they told it would be a while before they could even accept it for repair.

 

[Flynt]

Update

I received a response from Remington this morning, asking for my address so they could prepare a return shipping label.

 

[Flynt]

Update

Remington fixed the rifle. Paid for UPS to pick it up and deliver to a service center. Got it back yesterday. It seems fine, but I haven't gotten to the range yet. AAC created a ticket a couple of weeks ago, at the same time Remington did, and promised a prompt followup. I never heard from them, so I dropped them an email today. They responded immediately, but said they wouldn't be able to take the rifle for another couple of weeks. I own a couple of their cans, but now I'd be reluctant to buy any more, given my customer service experience.

 

[redbullitt]

Wonder what they wound up changing? I heard there were some model 7 issues, but no personal experience with them.

 

[HexHead]

They responded immediately, but said they wouldn't be able to take the rifle for another couple of weeks. I own a couple of their cans, but now I'd be reluctant to buy any more, given my customer service experience.

They were bought out by Remington and are likely in the middle of relocating to Huntsville. Maybe they should drop everything to take care of you?

 

[Flynt]

There was no paperwork to tell me what they did, but I suspect it was the extractor spring. I'll bet it was too strong, because the the bolt wouldn't close, and the outer edge of the extractor was worn smooth where it was striking the cartridge cases. Seems like they left the original extractor in the bolt, so I'm assuming they just put in a lighter spring.

 

[Kp321]

On a Model 7, the extractor is just a spring. I have run into a couple that had too much arch and were preventing the hook from snapping over the case head. I have been able to re-arch them and polish the hook for a fix.

 

[B!ngoFuelUSN]

They were bought out by Remington and are likely in the middle of relocating to Huntsville. Maybe they should drop everything to take care of you?
__________________
Sic Semper Tyrannis

Actually in a sense, they should. Buying a company (and moving them) does not override their implicit customer obligations for service and satisfaction. I've been involved in complex company moves and you just have to spend more and incur more complex logistics to ensure that your support and services teams can operate during the experience.
They are either moved in pieces so that they are never completely off line, or the responsibility is temporarily reassigned to another team that is not affected (not a very good solution).
Mergers and acquisitions often fail because the issues around the transaction assume greater importance than the acquired business itself. You have to pay close attention in this situations to ensure that doesn't happen.
B

 

[HexHead]

They were bought out by Remington and are likely in the middle of relocating to Huntsville. Maybe they should drop everything to take care of you?
__________________
Sic Semper Tyrannis

Actually in a sense, they should. Buying a company (and moving them) does not override their implicit customer obligations for service and satisfaction. I've been involved in complex company moves and you just have to spend more and incur more complex logistics to ensure that your support and services teams can operate during the experience.
They are either moved in pieces so that they are never completely off line, or the responsibility is temporarily reassigned to another team that is not affected (not a very good solution).
Mergers and acquisitions often fail because the issues around the transaction assume greater importance than the acquired business itself. You have to pay close attention in this situations to ensure that doesn't happen.
B

Remember, we're talking Remington here. Nothing good comes from being owned by a hedge fund.