Antihero47
Member
Hello Gents,
I feel as though I need to rant a little bit about some horrible service that I have received from one of my local Turners Outdoorsman. I am furious. I am only angry at this one particular Turners as I have another local one that treats people very well and are very helpful.
Background Information
On December 24th of last year I decided to purchase a Remington 700 SPS Tactical in .308win from Turners. I was visiting my family for Christmas in the next city over and while with my brother decided to go ahead and order it at the one that is close to my grandmothers. I called before going to make sure they had them and was told that they in fact did have some.
My brother and I drove over to the Turners and I asked to purchase the 700. We got all of the paperwork ready and he put down the serial of the rifle down and all that normal jazz. After he wrote it all up and I payed for the rifle I asked to see it. He then informed me that they did not have any, that it was going to be coming from another store. I told the guy that I called in advance to make sure that they had one. He told me that they did not and that they did not expect any for awhile, mine was going to be coming from another store.
I then asked if I could get my money back since they lied and told me that they had one but did not. The salesman then pointed to the paper and told me that I was going to have to pay a $175 'Restocking' Fee. I then laughed and told the guy 'How are you going to make me pay a 'restocking' fee if you do not even have the rifle in stock?!'. He kept pushing the contract and so I finally asked to talk to the manager. I informed him of the call before, and that I wanted a refund. We talked, and we finally agreed that I was going to wait until the rifle arrived, and that if I still did not want it I can let him know and he will waive the 'Restocking Fee' and give me a full refund.
I was told that the rifle would be there after 10 days. I figured that was fine since it was going to be the holidays and that was going to make the 10 days go by fast. Well, I called on Day 10... Pickup Day. I was told it had not arrived, and that nobody at the store knew about a rifle that was coming from a different store. I should call back the next day. I called and they informed me that it was going to be there in 2 days and to call then. I called... and was told that it was going to be another day as it was their inventory day and that nobody was going to deliver. Call back in another day or two.
Finally I got it... got out of their quick.
Why I am now Angry - Weekend
So, I plan a trip to the range with my brother after attaching the new bases, rings, scope, bipod, QD mounts, and sling. He has to drive 45 minutes to meet me. He brings his ATR that I sold him, and his 40S&W. I take my new rifle and some handloads, and my girlfriends .22 that I got her. We pay our $19 fee to use the range all day. Set up everything and wait to go set up our targets. Get those down.
We both unload our rifles, get our ammo and spotting scope all situated. sling the bipods down (in tandem mind you
) and get ready to site in and throw some lead down range. I throw in one of my handloads that I made for my new Rifle over the 10day waiting period and pull the trigger. "Click". Eject the round and examine for a primer punch. No go. I think maybe its my handloads and try some of the factory stuff that I was going to use to sight in. "Click". Eject the bolt and inspect it for anything wierd. I could see where the bolt would rotate and lock, it gave the bolt face a round circular brass colored ring. So I knew that the bolt and round were in contact. Try again with some other rounds about 50-50 handloads to Factory.... nothing. Not even any primer hits.
Pissed, I take out the .22 and plink at 50 yards all day. Then unleash a hail storm of .40S&W into the human silhouette in frustration. I call Turners as my brother is having a blast with his .30-06. I tell them that I picked up the rifle a day ago and that the rifle is not firing, he asks me if the primers are being hit. I tell him no. He informs me to bring it in. I told him I would during the week.
Why I am Angry -Today
I take it in and tell the salesman who I talked to on the phone that it is not firing a round. He then cycles the bolt and pulls the trigger. "Click"... "It seems to be working just fine, are you sure its not working?" he says, in which I reply, "I was doing the same thing with multiple rounds and got the same clicks on the range, of course I am sure its not working, or else I wouldn't be here." He tells me to give him a few moments with it in the back to try a snap cap. I said thats fine.
Well he came back, and told me that they did not have any snapcaps, but that he put a cleaning rod with a round bottom and laid it against the bolt face. He said that he dry fired it and it sent the cleaning rod pretty high... and that he thinks that its fine. I informed him that I really did not think that was going to help it and that I felt that it would probably best to send it in to get some repair work. He then waived over another gentleman and told him that 'This guy thinks that his gun is broke and says that it is not firing a round in the chamber'. The new guy to the conversation asked me what brand of ammunition I was firing and decided that it would be good to blame that instead of the firearm. I told him I tried 3 different boxes and multiple rounds from each box. Not one dent from the firing pin in any of the primers.
After that was all said and done and they treated me as if I did not know what I was talking about, they asked me what I thought they should do. I told them that either (A)Give me a new Rifle, (B) Send this in for repairs and you pay the shipping and whatever it costs to fix it, or (C) give me a refund. After I told them that, they told me that it should be sent to a Remington Repair facility. I agreed, and they then decided that they were going to try to pawn it off on me... informing me "Well, this is probably going to 'BLAH & Blah Smithing' out in Westminster CA. It takes like 45 minutes to get there, and if you leave now you can take it there and see if they will take it..." to which I responded... "Do you know that the repair facility is in Orange County, AND, that I did not think that I should drive 70 miles to a facility without any assurance that they would take it if I took it to their doorstep... PLUS... I don't feel as though it should be my responsibility to spend the gas, mileage and wear and tear on my vehicle, and time waiting in traffic for 3 hours trying to get back for a rifle that I purchased from you and was defective.
They then told me that it would be best if I shipped it to the facility... because.. and I quote.. "Look man, you can send it in yourself and probably do that today, or you can give it to us and let us ship it. But, just so you know its going to take a long time if you go through us because we kinda drag our feet sometimes, then its got to go to the warehouse and they may drag their feet. We will not know where its at or how long its going to take... all we can do is call you whenever it happens to arrive back to our store."
:banghead:
I told them that it was bull**** that I purchase a rifle from them, they try to stick me with bogus 'restocking' fee after they lie to me, then have no clue where or when my $700 product that I purchased from them will arrive then on top of that when they sell me a defective rifle, they do not take responsibility and deal with it. They could take the rifle and ship it and before they do it stick it up their Axx!!! So I made a claim that its worth 700 dollars, and that if I do not get it back in 90 days I will be reimbursed $700.
I hate them. -Cry-
/rant
I feel as though I need to rant a little bit about some horrible service that I have received from one of my local Turners Outdoorsman. I am furious. I am only angry at this one particular Turners as I have another local one that treats people very well and are very helpful.
Background Information
On December 24th of last year I decided to purchase a Remington 700 SPS Tactical in .308win from Turners. I was visiting my family for Christmas in the next city over and while with my brother decided to go ahead and order it at the one that is close to my grandmothers. I called before going to make sure they had them and was told that they in fact did have some.
My brother and I drove over to the Turners and I asked to purchase the 700. We got all of the paperwork ready and he put down the serial of the rifle down and all that normal jazz. After he wrote it all up and I payed for the rifle I asked to see it. He then informed me that they did not have any, that it was going to be coming from another store. I told the guy that I called in advance to make sure that they had one. He told me that they did not and that they did not expect any for awhile, mine was going to be coming from another store.
I then asked if I could get my money back since they lied and told me that they had one but did not. The salesman then pointed to the paper and told me that I was going to have to pay a $175 'Restocking' Fee. I then laughed and told the guy 'How are you going to make me pay a 'restocking' fee if you do not even have the rifle in stock?!'. He kept pushing the contract and so I finally asked to talk to the manager. I informed him of the call before, and that I wanted a refund. We talked, and we finally agreed that I was going to wait until the rifle arrived, and that if I still did not want it I can let him know and he will waive the 'Restocking Fee' and give me a full refund.
I was told that the rifle would be there after 10 days. I figured that was fine since it was going to be the holidays and that was going to make the 10 days go by fast. Well, I called on Day 10... Pickup Day. I was told it had not arrived, and that nobody at the store knew about a rifle that was coming from a different store. I should call back the next day. I called and they informed me that it was going to be there in 2 days and to call then. I called... and was told that it was going to be another day as it was their inventory day and that nobody was going to deliver. Call back in another day or two.
Finally I got it... got out of their quick.
Why I am now Angry - Weekend
So, I plan a trip to the range with my brother after attaching the new bases, rings, scope, bipod, QD mounts, and sling. He has to drive 45 minutes to meet me. He brings his ATR that I sold him, and his 40S&W. I take my new rifle and some handloads, and my girlfriends .22 that I got her. We pay our $19 fee to use the range all day. Set up everything and wait to go set up our targets. Get those down.
We both unload our rifles, get our ammo and spotting scope all situated. sling the bipods down (in tandem mind you
) and get ready to site in and throw some lead down range. I throw in one of my handloads that I made for my new Rifle over the 10day waiting period and pull the trigger. "Click". Eject the round and examine for a primer punch. No go. I think maybe its my handloads and try some of the factory stuff that I was going to use to sight in. "Click". Eject the bolt and inspect it for anything wierd. I could see where the bolt would rotate and lock, it gave the bolt face a round circular brass colored ring. So I knew that the bolt and round were in contact. Try again with some other rounds about 50-50 handloads to Factory.... nothing. Not even any primer hits.Pissed, I take out the .22 and plink at 50 yards all day. Then unleash a hail storm of .40S&W into the human silhouette in frustration. I call Turners as my brother is having a blast with his .30-06. I tell them that I picked up the rifle a day ago and that the rifle is not firing, he asks me if the primers are being hit. I tell him no. He informs me to bring it in. I told him I would during the week.
Why I am Angry -Today
I take it in and tell the salesman who I talked to on the phone that it is not firing a round. He then cycles the bolt and pulls the trigger. "Click"... "It seems to be working just fine, are you sure its not working?" he says, in which I reply, "I was doing the same thing with multiple rounds and got the same clicks on the range, of course I am sure its not working, or else I wouldn't be here." He tells me to give him a few moments with it in the back to try a snap cap. I said thats fine.
Well he came back, and told me that they did not have any snapcaps, but that he put a cleaning rod with a round bottom and laid it against the bolt face. He said that he dry fired it and it sent the cleaning rod pretty high... and that he thinks that its fine. I informed him that I really did not think that was going to help it and that I felt that it would probably best to send it in to get some repair work. He then waived over another gentleman and told him that 'This guy thinks that his gun is broke and says that it is not firing a round in the chamber'. The new guy to the conversation asked me what brand of ammunition I was firing and decided that it would be good to blame that instead of the firearm. I told him I tried 3 different boxes and multiple rounds from each box. Not one dent from the firing pin in any of the primers.
After that was all said and done and they treated me as if I did not know what I was talking about, they asked me what I thought they should do. I told them that either (A)Give me a new Rifle, (B) Send this in for repairs and you pay the shipping and whatever it costs to fix it, or (C) give me a refund. After I told them that, they told me that it should be sent to a Remington Repair facility. I agreed, and they then decided that they were going to try to pawn it off on me... informing me "Well, this is probably going to 'BLAH & Blah Smithing' out in Westminster CA. It takes like 45 minutes to get there, and if you leave now you can take it there and see if they will take it..." to which I responded... "Do you know that the repair facility is in Orange County, AND, that I did not think that I should drive 70 miles to a facility without any assurance that they would take it if I took it to their doorstep... PLUS... I don't feel as though it should be my responsibility to spend the gas, mileage and wear and tear on my vehicle, and time waiting in traffic for 3 hours trying to get back for a rifle that I purchased from you and was defective.
They then told me that it would be best if I shipped it to the facility... because.. and I quote.. "Look man, you can send it in yourself and probably do that today, or you can give it to us and let us ship it. But, just so you know its going to take a long time if you go through us because we kinda drag our feet sometimes, then its got to go to the warehouse and they may drag their feet. We will not know where its at or how long its going to take... all we can do is call you whenever it happens to arrive back to our store."
:banghead:I told them that it was bull**** that I purchase a rifle from them, they try to stick me with bogus 'restocking' fee after they lie to me, then have no clue where or when my $700 product that I purchased from them will arrive then on top of that when they sell me a defective rifle, they do not take responsibility and deal with it. They could take the rifle and ship it and before they do it stick it up their Axx!!! So I made a claim that its worth 700 dollars, and that if I do not get it back in 90 days I will be reimbursed $700.
I hate them. -Cry-
/rant
