Hi, joecil,
I am not a Taurus basher, but you say you have five Taurus products (I presume the Rossis were made after Taurus took over), and two have had problems serious enough to require return to the factory. I honestly can't say that a 40% failure rate should be acceptable.
Just MHO, but great customer service is nice for washing machines and toasters, but if a handgun doesn't work when you need it, you might be too dead to return the defective product.
Jim
My experiences with their early products (e.g. PT92, five-screw S&W clones) were satisfying and trouble free. My experiences with later products (e.g. PT1911, 24/7, Ti Tracker) was less satisfying.