Ive also used the warranty twice...One im almost positive was my screw up on not tightening the lock screws on my turret, thought about it after i shipped the scope. They didnt call me on it and replaced the scope.
The second one was a small mark on the faaaaarrrr right side of the field of view. I noticed it not too long after i got the scope, but never did anything about it because it was always mounted, and worked fine. Finally sent it back week before last, and received the NEW version of the Argos (both the ones i sent back were old Argos), the Argos HMR. That was a heck of an upgrade.
Anyway, Ive owned 8 or 9 Athlon scopes, Neos, Talos, Argos, Argos HMR, Midas BTR, Midas HMR, and Ares BTR. Ive been impressed with the image for the cost, and had nothing but good experiences with the customer service when Ive used it.
The rifle my Midas BTR rides on got knocked down yesterday, and the scopes IR knob took the hit square, the gun then pivoted and smacked the bell and muzzle into the cement. Well see if it survived the abuse in the next few days I think....If not it will be going back as well.