Bad Quality

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Matt King

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I have read some other post's that stated that quality with Smith and wesson and ruger revolver's is at an all time low. Why exactly is this? I haven't bought a revolver since 1997.(i think:scrutiny: ) And i am thinking of picking up a new 686 or gp100. Why the quality issues? What exactly are they?
 
I have four post 2000 S&W revolvers, three of them with the dreaded lock. No problems and workmanship is fine. I have many pre-MIM Smiths and do not see any major differences in quality. As has been pointed out over the years on many posts when it comes to Smiths it's better to talk about individual guns rather than generalize. Lots of folks complain about S&Ws from the 1970s and 80s.

Yes, the locks are ugly and the trigger pulls on the frame mounted firing pin guns is a tad heavier, but I don't think there is any problem with quality.

Bought a new Ruger .357 Blackhawk 50th Anniversary a few weeks ago. Nice gun, good finish and shoots well.

Lots of people like to complain.
 
Two things come to mind when talking current production quality of firearms.

1.) The manufacturing process has changed . While this doesn't necessarily mean something all that bad it does mean less manpower for inspection and hand work. It also means tolerances have to be maintained a little wider perhaps because time to do hand fitting is not part of the modern process.

2.) The information highway is now more immediate and certainly more wide spread. Even minor or somewhat isolated problems are quickly spread to all - we are informed these days much more so than in the past.
 
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I'll list the problems with post 2000 Rugers that I have had...

1. Poorly fitted parts -- affecting cylinder latching system
2. Improperly aligned parts--affecting lockup, cylinder latching system, cylinder spinning, ejector rod
3. Extreme burring on the metal-- affecting action

Its pretty much hit and miss with NIB Rugers these days. I've had to send two GP 100s to a gunsmith (who fixed the issues), 1 P97 back to Ruger (they never ended up fixing the issue correctly), and I'm still trying to decide if I want to send my other problem Rugers to the gunsmith, or trade them in at a loss.

Prior to 2000, I never had any bad experiences with Ruger.

The key is to NOT special order NIB Rugers IMO. Examine them closely at the gun store--this allows you to reject them if something is wrong. If the gunstore doesn't have the model you want in stock, go to another gun store.
 
The key is to NOT special order NIB Rugers IMO. Examine them closely at the gun store--this allows you to reject them if something is wrong. If the gunstore doesn't have the model you want in stock, go to another gun store.

I have adopted this creed no matter the brand now days. I just don't trust any manufacturer anymore for their quality control. However, I don't lose sleep over what I read on this board.:D The above quote is good advice, though, regardless of the manufacturer.

And, I've come to the conclusion that Rossi and Taurus (after owning quite a few examples) are no worse than S&W and Ruger in this regard. I've got some very nice revolvers from all four manufacturers.
 
My experience with recently produced Rugers....

I've purchased 4 new-in-box Ruger revolvers in the past year. Three of them are of recent manufacture (2004 or later) and one of them is an older manufacture gun.

One of the three newer guns (a blued Single Six) shoots and works great. It's also nicely finished, although it does have a hidden a cosmetic flaw (a hole in the frame near where the loading gate is installed - you can only see this hole if you disassemble the gun and remove the gate).

The other two newer guns (a 3" SP101, and a 4-5/8" Super Blackhawk) have had quality problems. The SP101 had one chamber that was too tight - factory loaded .38sp rounds would not seat properly in the chamber. The SP101 also shot a few inches to the righ at 25 yards (this is only a minor issue, but I thought I'd mention it).

The Super Blackhawk had an improperly fitted gate spring that kept popping off of the loading gate and locking up the gate. Also, the SBH seems to have accuracy problems with both .44 special and .44 mag ammo. I seem to get flyers for 2 out of every 6 shots - not sure why. The SBH also has the hole in the frame (in the same hidden spot as the Single Six).

The older production gun is a convertible (.45acp and .45colt) Blackhawk. It's nicely finished and it shoots really well with both standard pressure .45 colt and .45 acp loads. The .45 colt chambers seem a teeny bit snug, but the gun works great and shoots great so I can't really complain.

Also, although it's not a revolver, I recently bought a new production Ruger Mini 14 (with the new Garand style sights). This gun is great and relatively well finished.

I really like Rugers - they are well designed, practical guns. However, based on my limited experience their quality control seems to be a bit spotty.

I am a little hesitant to buy a new Ruger. Although Ruger has a responsive customer service department, it is expensive to ship a gun back to the factory for service. Also, it's frustrating to have to wait so long to have your gun serviced.

By the way, I've had pretty good experiences with recent production S&W's. Their quality (even with the infamous lock) seems to be pretty good. Plus they have outstanding customer service (they even pay for the shipping if there's a problem with your gun). In my limited experience, the recently produced S&W's that I've seen were well finished. I wouldn't hesitate to buy a newly produced S&W, but ironically I prefer Ruger's handgun offerings over S&W's.
 
I own several S&W revolvers, some pre-2000 and some post. I have yet to have a problem with any of them. The only Rugers I have are SS Vaqueros in .44 Mag and they shoot great and have been utterly reliable. The Rugers were purchased in 2002.

It escapes me why, 1) people equate "modern process" to a general detioration of quality, and 2) why some folks equate that same modern process to "greed" on the part of the manufacturer. Unless you're on the government dole you probably work for companies whose goal is to MAKE PROFIT, not loose money. When this happens everyone benefits.

I will agree that it is possible to allow corner-cutting to erode the quality of any manufactured product, but "modern" is not necessarily synonmous with lower quality. In fact, in many instances modern processes result in much higher quality. Cutting corners to reduce cost constitutes a violation of the quality contract with the consumer and it happens in both modern mechanized methods and traditional labor-intensive hand methods.

stellarpod
 
Do a Google search, there are some serious breakage problems reported with new S&W revolvers used by the North Carolina Prisons Department, among other governmental agencies. I like Rugers too, and own several, but anymore I think I will only buy new guns from companies that have quality warranty policies. After all, if companies like Kel-Tec, Hi-Point and Taurus, at the low end of the market can have such policies, we should expect it from all. BTW, I mean low end price, their qualiy can be very good.
 
Smith and Wessons have been in decline since they stopped pinning barrels and recessing cylinders in my view...and that goes back to the 80s. If you look at an older gun and a comparable model today....say a J frame... You may feel a little sick about the direction things are going. The new locks on the Smiths are a turn off too.

I have never developed an affection for Ruger double action revolvers. I am not Ruger bashing,I like the Mark II .22 pistol, it is hard to beat. But the DA revolvers have never impressed me.
 
What a shame, that two great companies's quality has gone down the drain, with time:(
 
It escapes me why, 1) people equate "modern process" to a general detioration of quality

I'll try to give you a quick explaination : In order to build a mechanizim like a firearm and minumize hand labor , one of the key issues is tolerance control.

When avoiding hand fitting the tolerances have to be placed at a level that allows fit without binding, and without the need to hand fit - therefore , you end up with a product that has a loosen fit. If done well and controled well this should not effect the ability of the firearm to function. It does however contribute to the lesser quality of function. (smoothness, etc.)

The second part of modern manufacturing that has some effect in my opinion is a little thing called "value analysis" . A concept that became popular in the 1970's and carries on today in the form of MIM parts, crush fit barrels rather than pinned, lack of recessed cylinders, etc . Simply put, all cost reduction measures.

Again , if done well, the effect is not as significant on the quality of the product, but it generaly is a cost reduction process and not a quality improvement feature that drives this modern way of manufacturing.
 
There have always been quality issues with virtually all past and present manufacturers. Back in the 80's when S&W was owned by Bangor Punta their guns were not consistent. Anyone remember the good ole' Bangor Punta days? I bought a Model 17 at this time and the blue on the barrel and cylinder did not match the blue on the frame. The action was gritty and the accuracy was not comparable to a much older Model 17 a friend of mine owned.

Fast forward to today, and people are saying, "The older Smith's were the best". This is folly. Simply not true. Forging creates great strength but also allows for variations in dimensions making final maching necessary to have a consistent part, making your gun COST MORE MONEY. No 2 identical guns actions will feel the same in most instances, past or present.

Metal Injection Molded (MIM) parts can be make quickly, consistently, and with proper heat treating can be very durable. I feel S&W foresaw this perception with consumers and offered a lifetime warranty, so how can you loose?

Connecting rods in engines were forged for decades, now they are made with a "powdered metal" (PM) technology that was scourned by many at first. PM parts have proven to be lighter, more consistent, and just as reliable as the forged items they superceded.

People have a tendency to lament the good ole' days, that weren't always so good.
 
mnrivrat:

You've struck some valid points. However...

Sometimes within the "value analysis" process it is discovered that tolerances are closer than necessary. Loosening of tolerances can sometimes result in improved manufacturing efficiencies without sacrificing any performance. For instance, in some cases, being able to order replacement parts without having to indulge a gunsmith to hand-fit them has its own merits.

There are several old-school finishing processes that required hand-finishing years ago simply because the technology did not exist to get a consistently good part, repeatable time and time again. Newer technology has in some instances given the manufacturer the ability to maintain the necessary fits and finishes with a much better consistency part-to-part.

Please understand that I'm not trying to argue that there is no place for old-world hand craftsmanship. There most certainly is. I'm simply saying that it is a mistake to broad-brush newer high capacity manufacturing techniques as cost cutting at the expense of quality or functionality. There are obvious thresholds of dimensioning return inherent to any manufacturing process, which when crossed over result in a less than satisfactory end result. This applies to ALL forms of production - mechanized or handbuilt.

My experience suggests that engineers left to their own devices will generally over-design a product, perhaps unwittingly adding unnecessary material, processes and cost to the package. This gets passed along to the consumer. Only through thorough and thoughtful evaluation (yes, sometimes refered to as "value analysis") does the product finally reach a proper ratio of design safety, functionality and price.

I have spent the past 28 years in the manufacturing segment, starting in the Engineering side of the business, working through a three-year stint as director of operations and now in the sales/marketing side. The most successful companies identify their market and then strike a proper balance of design and functionality to achieve an acceptable level of perceived quality in their product.

I wax nostalgic for the old pinned/recessed days of S&W, and I've got more than a few examples of these fine old firearms. But, I've got to tell you, I haven't experienced a single failure with my new S&W revolvers - crush fit barrels, MIM parts, frame-mounted firing pins and all. Perhaps I'm just lucky. But, in my mind S&W is generally striking a proper balance of new and old in the firearms they produce today.

To each their own.

stellarpod
 
As an experiment, go to various gun boards and post "I heard S&W/Colt/Ruger/Etc. from the (insert decade here) had quality issues. What's up with that?" Then let the fun begin! :)
 
For every product name man has made their will be someone out there who says it's a pos. I would have no quarrels buying a new ruger ( I own 3 farely new still) or a smith for that matter (dont like lock much or the high price). I am weary of taurus. But, still. I'll bet back in the day their even some ppl who were saying what a pos their model 10 or colt python was
 
Well I have a Single Six and it's great. I suppose it's possible that quality has dropped (or risen) since I got it a few years back.
 
Over the last 15 years I've owned numerous Ruger products (3 mini-14, 2 .22 pistols, one Redhawk 44 and 2 10/22s) and can't say enough good things about them. Never once have I had a single problem with any of them. Nor have I had a problem or complaint with the one Taurus I own (Raging Bull 454). But as was suggested earlier in this thread, buy from a store where you can inspect the product and return it if it does end up being a "pig in a poke". Only by making the manufacturer know the problems (loudly) will you get them to change them. After all, gun manufacturing is like any other buisness. It's driven by demand and customer loyalty. If they can't make a dollar because of quality control issues, they either change or die.:D
 
Sometimes within the "value analysis" process it is discovered that tolerances are closer than necessary. Loosening of tolerances can sometimes result in improved manufacturing efficiencies without sacrificing any performance. For instance, in some cases, being able to order replacement parts without having to indulge a gunsmith to hand-fit them has its own merits.

No broad brush attempt in my intent : -- Value analysis by definition is however NOT a quality improvement program. It is a cost reduction program. It's benefits ,if done properly, is to reduce cost without reducing servicability of the product.

I think there are few who would choose a post 1964 Winchester over a pre-64 model for example. That doesn't mean that post 64's are problematic , or not servicable , but one recognizes that machined and fitted parts make for a better quality product over stamped and ejection molded one size fits all production parts.

Improved manufacturing efficiencies are indeed the goal of value analysis programs and of modern manufacturing as a whole. It is balanced with a level of form, function, and customer satisfaction to produce a product that is of sufficient quality to be successful . (or should be if you want to stay in business) It is not meant to produce the highest quality product achievable - that is now left to custom work .
 
In my many year's of owning Smith's, I have only encountered one bad one.
And, that just happened too be a brand NIB 4" barrel blued model 19. The
dang cylinder just would not rotate, even with empty chambers. I got
shed of it and have NEVER experienced any other problems~!:cool: :D
 
mnrivrat:

Points taken. I agree that value analysis is not a quality "program", but I don't believe the two are necessarily mutually exclusive. In fact, when employed properly, there should be NO sacrifice of quality during a proper value analysis program.

I would certainly like to own that pre-64 Winchester. But, the 2003 vintage Model 70 Sporter 300 Win Mag sitting in my safe right now is a pretty sweet package and equal to the task of any pre-64 out there in my opinion.

This debate reminds me of the similar dialog that routinely arises about the glory days of the American muscle cars - the 60's and (very) early 70's. The argument is often made that "they just don't build cars like they used to". I love those old Camaros, Mustangs and GTOs. I'll grant that they don't build those kinds of cars today. However, that doesn't mean that the cars built today are worse. In many ways they are better. I like the fact that my 1995 4x4 Toyota T100 has 150,000 miles on it and has never had or needed a tune up. Doesn't mean I wouldn't like to have a '69 Chevelle sitting in the garage next to it! :D

Now I'll grant you that this may not be a perfect analogy, but I'm just trying to say there is room in this world for old and new alike. "New" does not necessarily imply inferior manufacturing or performance. "Old" is not always synonymous with superior quality. It will always have its following and occasionally truly WILL represent superior quality and functionality. My experience suggests that with very few exceptions ALL of the major manufacturers are turning out high quality firearms with a broader scope of offering. Likewise ALL will have occasional lapses of judgment. Personally, I believe S&W and Ruger are building some pretty remarkable firearms today. All in all I like what I see.

To owen: Your statement assumes that hand-fitting was necessarily a tight-tolerance situation to begin with. It may be that hand fitting was required previously due to the lack of available technology to do the task in any other fashion - not due to designed tight tolerances. In this scenario loosening the tolerance may in fact be possible. The strength of CNC manufacturing, while certainly capable of maintaining fairly tight tolerances, is in its consistency and repeatability.

Interesting dialog folks. I've enjoyed it.

stellarpod
 
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Well as long as I can't sleep anyway, and at the risk of being redound I will offer some final thoughts :

The sky is not falling here - Companies like S&W , Colt, Ruger, and others are still producing an overall good product that serves the customer requirements most of the time. All can produce a product that fails to meet expectations and all do. But for the most part, they still produce very good product.

Metal Injection Molded (MIM) parts can be make quickly, consistently, and with proper heat treating can be very durable. I feel S&W foresaw this perception with consumers and offered a lifetime warranty, so how can you loose?

I have nothing against MIM parts and agree they can be both servicable and durable . I don't base that however on a lifetime warranty - "so how can you loose? " Well, like a cars brakes that fail while going down a mountain, there are moments when being under warranty might not bring a smile to your face.

Eliminating Handfitting requires tighter tolerances, not looser.

It is not the tightness of the tolerance but the tightness of the fit that makes the difference. A non-hand fit part must be controled for function and not for closeness of fit between it and another part. Therefore a looser fit between parts , not a looser tolerance within an idividual part.

The most successful companies identify their market and then strike a proper balance of design and functionality to achieve an acceptable level of perceived quality in their product.

I can tell you have your marketing hat on today ! LOL (respectfully)

My experience suggests that engineers left to their own devices will generally over-design a product, perhaps unwittingly adding unnecessary material, processes and cost to the package. This gets passed along to the consumer.

That's been my experience also , but keep in mind that in cases like the S&W revolver the "design" aspect of this product is about a 100 years old now. I don't think we're talking re-designing for form, function or customer satisfaction . The re-design here is mostly for dealing with modern materials, techniques in the manufacturing process, and to hold down costs.

I have no axe to grind with any of the firearms companies today. They mostly put out good servicable product for a reasonable price . You will find bad examples of just about any product as stated in previous posts and that has been the case - always !

Modern manufacturing techniques do not inherantly bring us a bad product . In the sense that much of what we buy would be cost prohibited if made using past labor intensive techniques, you might consider the process as being necessary .
I don't think however, that other than advances in metalergy, that modern manufacturing techniques produce a better firearm product. Some of the debate is in just how one would measure quality , and against what.

A not so smooth trigger pull for example (and a common mention) is perhaps a sign of not being able to spend polishing time at the factory , or from law suits having to do with too light of a trigger pull forcing the manufacture to make sure the pull is greater than desired by some. Is this a quality issue ? Some would say yes ,and some wouldn't notice.

I've personaly seen several guns that have had to go back for warrenty in the last few months. At least two of these resulted in a completely replaced firearm. Two others were X - Frame S&W's sold out of a fairly low volume shop . Companies included: S&W , Remington , Taurus , Kel-Tec I have not lost faith in any of these manufacturers and if one of their products fits my needs or wants I will not hesitate to buy it.
 
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