Beretta Neos Recall

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Angry Beretta Customer "No Service"
I sent my Neos off on 10/20 and they received it on 1022. I still don't have it back. They have not updated their status site in over two weeks. They claim to be working on pistols received on 10/25, but that date has been up for over two weeks. I would appreciate the customer service web site mentioned above.
I am not happy because this is the pistol I shoot with my grandson and had to rent a pistol to shoot with him at Thanksgiving. I will see him again this week and will not be able to rent a pistol this time because it is a different venue.
I spoke to the plant on 10/20 and they were not helpful, they repeated the 10/25 date. I am gald others are happy with Beretta in this situation, but I am not.
What is an LGS. Will I have to find a FFL holder to get my pistol back?
 
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