Yeah, I bought one of the original ones when they first came out. Trigger on that one was pretty good. Then they had a recall on the NEOS, something about the potential of the gun going off while in safe. So I turned it in for work. Beretta responded and said that they were just going to replace the whole firearm and send me a new one. I thought great, pretty cool that I'm getting a new gun.
The new NEOS comes in. Yeah, the trigger was/is atrocious. It's gritty, no feel, and no reset. I've only fired it once since receiving the new one and it just sits in my safe.
The other unfortunate issue with the NEOS is that Beretta initially had a 22 rifle conversion kit. Looked nice, but it was quickly taken off the market. Undoubtedly something about it the ATF didn't like.
I'll probably end up trading it in as I don't like firing it due to feeling frustrated with the trigger.
Good Luck.