Best customer service EVER

[R.W.Dale]

I had a brain fart the other day and ended up dry firing my Hi-Point 995 carbine breaking the firing pin. So I boxed everything up excluding the magazine, with a nice letter explaining the nature of the problem and a request to purchase a scope mount. This was 11 days ago.
Today I got my rifle back from "Santa in the big brown truck". I opened the box up and to my suprise there was a hand written note on the back of my letter listing everything Hi-Point did to my rifle. Polised the feed ramp , firing pin and spring , not one but 2 extra mags , a new trigger , new main spring and a NEW STOCK as well as the scope mount I was wanting to buy free installed. Heck I now have a new carbine.
They were so good I now feel obligated to buy one of thier 9MM compensated handguns

 

[M.E.Eldridge]

There customer service is great.I got a crack on my stock and I sent it to them requesting a replacement, expecting to be charged. They sent it back to me about a week later and it was fixed, they said they polished the feed ramp on mine too. They may have done trigger work(the trigger felt better after I sent it in) and they included an extra mag 'for my trouble'.They even paid return shipping.I went out and bought one of their .380s for some plinkin fun the next day.

 

[Correia]

You can't dry fire a high point? I didn't know that.

Sounds like good customer service.

 

[plateshooter]

I melted the trigger in my carbine with brake cleaner and called to purchase a new assembly. Two days later, I had in my hands, all of the trigger parts free.
Never had that kind of service anywhere else.

 

[Dr.Who]

I'm with Correia..... You can't dry fire a High Point 995?

Gee, if it is that sensitive and you happen, unintentionally, to dry fire one and it breaks.... We'll good customer service or not i'll buy something else....

 

[R.W.Dale]

I'm with Correia..... You can't dry fire a High Point 995?

Gee, if it is that sensitive and you happen, unintentionally, to dry fire one and it breaks.... We'll good customer service or not i'll buy something else....

If you dry fire ANY firearm there is a chance of firing pin damage that's just the nature of the beast. It may not happen on the first time or even on the 2000th but if dry fired enough it WILL happen. Besides I didn't say it was the ONLY time this rifle was dry fired I bought the thing used for $75.
You Hi-Point bashers can't stand it when these guns get a good review I'm suprised it took 4 posts for oun of you guys to surface

 

[Correia]

Krochus, dude, chill the hell out. I'm not a Highpoint basher. I'm a gun dealer, personally I don't give a damn, and have little or none of my personal self esteem invested in any one particular brand. Sorry.

Read your first post. You inadvertantly dry fired your carbine and it broke. The way you wrote it made it sound like a simple dry fire broke your gun. That's why I asked.

And I've dryfired probaby 10,000 guns a million times, so I know a smidgen about dryfiring. Thanks for the lesson though.

 

[50caliber123]

there should be more companies out there like HiPoint

What's more American than an American-made product, made at a plant in the good-ol USA and sold at a very reasonable price to consumers? The quality is outstanding, given the price, and my 996 rocks! Best warranty on the planet. If Springfield Armory were more like Hi-Point, you could probably get an M1A standard model for about $500 NIB. I will purchase their .45acp carbine when it comes out later in 2006.

 

[longhorngunman]

I've never heard of ANYONE having bad service from Hi-Point. This is a company that when they say they have a lifetime warranty they mean it. And besides the bashers, most people that own them seem to not have much trouble with them. I had a 9mm pistol that works fine after a little tweaking on it's magazine. Gave it to a friend who could not afford a handgun. Yep all these pro-USA product buyers should go out and buy one of everything Hi-point makes, probably come under a $1000 .

 

[Mumbles_45]

I used to think Hi Points were garbage. I still think their pistols are some of the ugliest things ever. I finaly got to shoot a 996 carbine the weekend before last though and I loved it. Im completely hooked and will probably be buying one from Rainier Guns on bridgeport in the next couple weeks (unless the skyjacker lift for my jeep ends up costing more then expected)