just got off the phone with hi-point(odd experience)

[13xx]

i have a 995 carbine and my front sight fell off one day and then the rear one became loose and the screws stripped when i tried to tighten them.

i put a scope on it but it would seem the scope refuses to stay tight or zero in so i contacted MKS supply and they got me in touch with the factory.

heres how the call went

*ring ring*
"hi-point?"
"yes i have one of your 995 carbines and my sights fell off"
"do you needs the screws or the whole assembly?"
"everything, i misplaced the rear assembly."
"name?"
"*gives name*"
"address?"
"*gives address*"
"ok i'll get that in the mail for you"
"than...*gets hung up on*"

the woman that i talked to was very abrupt and borderline rude but she did help me more than i figured.

i was thinking i would probably get the front for free but have to buy the rear since i am the one who lost it but it seems they are sending both out for free.

time will tell if they do.

 

[Geech]

In my email communications with the company, I've also noticed that they have a tendancy to be pretty abrupt. Maybe it's because it's a small company, I don't know. From what I hear, you certainly can expect to receive those sights though.

 

[plateshooter]

I melted the trigger in my 995 with brake cleaner. I called them and had about the same conversation. Complete trigger assembly was in my mail box 2 days later. FREE. no questions, didnt ask for s/n, just sent the parts.
I like that warranty.

 

[13xx]

i was cinsidering getting rid of mine but now ill think ill hang on to it since i get anything replaced it would seem

i like how the warrenty covers it even if your the 103rd owner.

on a side note im thinking of making a custom wooden stock for it, anyone have any intrest in that besides me?

 

[c_yeager]

I wonder how big the profit margin is on one of their rifles. I mean how many parts can they send out on a rifle to still have made a profit on it. I have a funny fealing that they could sent you a whole new replacement gun and still break even or better on the transaction.

 

[Snowdog]

I've also noticed that they have a tendancy to be pretty abrupt.

Tell you what, if I knew I worked for a company that made something as hideous as this:

I do believe I would be chronically pissed off too.