I've had four of their long guns here.
The first was the Legacy Sports import Bounty Hunter Mare's Leg, which is still here. Very nicely done.
The second was a Legacy 16-inch '92 large loop carbine, not quite as nicely finished, but still well built.
The third was a Legacy '87 lever-action shotgun, extremely nice.
The fourth is still waiting for me to get to it, here in the office, a very nice .45-70 '86 levergun.
The Chiappa/Armi Sport group in Italy builds these in a modern plant and uses good materials. Some minor engineering changes are done from the originals. I've emailed back & forth with them and get the sense that they're serious (despite the little .22) about putting out a good product.
The US Chiappa group I've only dealt with briefly, and not regarding any customer service issues. Can't speak to that, but the quality of the Italian long guns has generally impressed me.
They're also imported by Cimarron and Taylors, among others.
Denis