Ben is a good guy and I have ordered a couple of times from him. I do understand about the whole email thing as I have tried to contact him in the past also but have ended up having to call.
Of the things I have ordered from them, the only problem I had was with a Dragoon era 91/30 and it was really my fault. I thought (that's that "T" word) that I was to get a Dragoon but when it arrived, it had a rearsenaled 91/30 stock on it that was in pretty rough shape. Ben apologized about the misunderstanding and offered to make it right, as best he could. I told him not to worry about it and that everything was good. I will definitely order from him again.