Saab, Volvo, Mercedes, BMW, etc. are limited production cars, in terms of numbers per year. Any limited production item can be made to higher standards of quality. Toyota has solved the puzzle of mixing high output with high quality. GM, by and large, hasn't or can't.
I disagree with this. The Domestic auto companies have made a big gain on the imports in regards to quality improvments, but the American manufacturers have a stigma about quality relating to their cars of the 80's to overcome.
http://www.detnews.com/2005/autosinsider/0506/30/B01-232784.htm
Big 3 quality gains on rivals
Overall industry: Reliability up, but some upscale brands lag
By Ed Garsten / The Detroit News
Top models in key segments
Compact car: Chevrolet Prizm
Entry midsize car: Chevrolet Malibu
Premium midsize car: Buick Century
Full-size car: Buick LeSabre
Entry luxury car: Ford Thunderbird
Midsize luxury car: Lincoln Town Car
Premium luxury car: Lexus LS 430
Sports car: Mazda Miata
Premium sports car: Porsche 911
Midsize pickup: Chevrolet S-10 pickup
Full-size pickup: Cadillac Escalade EXT
Entry SUV: Honda CR-V
Midsize SUV: Toyota 4Runner
Full-size SUV: GMC Yukon/Yukon XL
Entry luxury SUV: Lexus RX 300
Premium luxury SUV: Lexus LX 470
Minivan: Ford Windstar
Source: J.D. Power and Associates
Brand rankings
J.D. Power and Associates on Wednesday released its annual survey of vehicle dependability based on questionnaires sent to owners of 2002 model year vehicles. The list ranks vehicle brands by the problems their owners reported per 100 vehicles.
Brand Problems per 100 vehicles
Lexus 139
Porsche 149
Lincoln 151
Buick 163
Cadillac 175
Infiniti 178
Toyota 194
Mercury 195
Honda 201
Acura 203
BMW 225
Ford 231
Chevrolet 232
Chrysler 235
INDUSTRY AVERAGE 237
Saturn 240
Oldsmobile 242
GMC 245
Pontiac 245
Mazda 252
Hyundai 260
Subaru 260
Volvo 266
Jaguar 268
Dodge 273
Nissan 275
Mitsubishi 278
Mercedes-Benz 283
Saab 286
Jeep 289
Suzuki 292
Audi 312
Daewoo 318
Isuzu 331
Volkswagen 335
Mini 383
Land Rover 395
Kia 397
Source: J.D. Power and Associates.
Related report
J.D. Power press release, top 3 rankings in each vehicle category
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Detroit's automakers are making major gains in long-term vehicle durability with General Motors Corp. and Ford Motor Co. finishing best in a record number of product segments and closing the gap with foreign rivals, according to an industry study released Wednesday.
Almost every automaker made significant strides in J.D. Power and Associates' Vehicle Dependability Study released Wednesday. The industry average improved 12 percent to 2.4 problems per vehicle, from 2.7 problems a year ago, according to the survey, which tracked problems reported by 50,635 original owners of 2002 model year cars and trucks.
The gains by Detroit's automakers show that recent quality improvement efforts are starting to bear fruit. U.S. automakers took the top spot in 12 of 19 vehicle segments, compared with 7 of 17 product categories a year ago.
Toyota Motor Co.'s Lexus division -- with about 1.4 problems per vehicle -- was the highest scoring brand for the 11th consecutive year. But other upscale brands -- Volvo, Mercedes-Benz, Audi, Jaguar and Land Rover -- continue to struggle and score below the industry average.
Long-term quality and reliability are crucial to generating loyal customers and lowering warranty costs for all automakers. J.D. Power said 84 percent of all 2002 models surveyed showed year-over-year improvements in reliability after three years of ownership. And the difference between the top-ranked brand -- Lexus, with 1.39 problems per 2002 model -- and the worst brand -- Kia, with 3.97 problems per model -- narrowed by nearly 17 percent, the company said.
Consumers were polled on 147 attributes and the study found improvements in 74 areas.
"The most improvement came in ride, handling, braking, engine and interior," said Neal Oddes, director of product research and analysis at J.D. Power, referring to the overall industry improvement.
Wind noise, a perennial bugaboo of consumers, was the top complaint, followed by noisy brakes, uneven tire wear, excessive brake dust and vibrating brakes.
For GM, which has struggled to convince consumers its quality problems are behind it, despite gains in initial and long-term quality studies over the past few years, the results are especially heartening.
"Customer perception has lagged reality," said Annette Clayton, GM North America vice president of quality.
"The results are proof of what we've been saying all along, that our quality is good and has improved."
GM models finished on top in eight segments, and the automaker placed 18 vehicles in the top three of the segments surveyed -- the most by any manufacturer.
Winners included the Cadillac Escalade EXT in the light-duty, full-size pickup segment; the Chevrolet Silverado in the heavy-duty, full-size pickup segment; and the Buick Century among premium midsize cars. Chevrolet won in four segments, and was among the brands scoring better than the industry average with 2.3 problems per vehicle, compared to 2.6 in last year's study.
GM's Buick brand placed fourth behind Lexus, Porsche and Ford's Lincoln brand. The only GM brand that lost ground was Saab, with 2.9 problems per vehicle, compared with 2.6 problems per model last year.
Ford, which also is trying to improve quality, had the top vehicles in four segments -- including the Ford Windstar in the minivan segment and the Lincoln Town Car in the mid-luxury car segment.
Ford, Lincoln and Mercury each scored better than the industry average, while Ford's foreign nameplates, such as Jaguar and Land Rover, fell below the benchmark.
Lincoln owners reported 1.5 problems per vehicle, while Mercury owners reported 1.9 problems, and Ford customers reported 2.3 problems per model.
"What we will do is continue to fix and uncover (problems) until we are consistently placed as a leader among all manufacturers," said Deborah Coleman, Ford vice president of global quality.
Toyota, long the company setting the quality benchmark, won in four segments.
Customers reported 1.9 problems per Toyota model, compared with 2.2 in last year's study. At Lexus, owners reported 1.4 problems per vehicle, an improvement over 1.6 problems last year.
DaimlerChrysler AG's Chrysler, Dodge and Jeep brands all improved, with Chrysler scoring just above the industry average with 2.3 problems per vehicle. The Dodge Ram van, now discontinued, and Jeep Liberty were among the top three models in their segments.
The positive showing for Detroit automakers comes at a time when Asian brands, perceived by consumers to produce better quality vehicles, are gaining market share in the United States.
Detroit automakers have seen their grip on the U.S. market slip to 57.4 percent this year from 59.2 percent last year, while Asian automakers have increased their U.S. market share to 36.5 percent from 34.3 percent.
J.D. Powers's Oddes says domestic brands have closed the quality gap in both initial and long-term quality by shoring up design and manufacturing processes, and by listening more closely to consumer feedback.
"Those manufacturers take that information and they design, right at the beginning of a products' lifecycle, not only for short-term quality, but we see that now translating into long-term durability," Oddes said.
GM's Clayton contends there is no difference in quality between the automaker's product lineup and Asian models, saying "the gap is closed."
While still falling below the industry average at 2.6 problems per vehicle, South Korean automaker Hyundai Motor Co. showed the biggest improvement of any brand. In last year's study, Hyundai customers reported 3.8 problems per vehicle.
On a percentage basis, the German Porsche brand, which came in second to Lexus, was the most improved with just 1.5 problems reported per vehicle compared with 2.4 last year.
At the bottom of the list was Kia, with 3.97 problems per vehicle, and Land Rover, with 3.95.
Gains in long-term durability not only improve customer satisfaction, along with vehicle and brand image, it can bolster a vehicle's value.
Data gathered by the Power Information Network, a division of J.D. Power, found that vehicles performing above the industry average in the dependability study typically retain $1,000 more of their value than brands falling below the benchmark.
You can reach Ed Garsten at (313) 223-3217 or
[email protected].