Disappointment from Sig Sauer

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Buzznrose said:
https://www.ebay.com/itm/Sig-Sauer-...108700?hash=item4b8eaad99c:g:dZYAAOSw46JgSX8v


Is this what you are looking for?
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I don't know. The description fits, but they're no longer available and I can't see the image well enough to tell. I have previously seen what appeared to be a P365 recoil spring being sold on eBay as a P224 spring. I've never gotten involved with ebay, and my confidence in it is not high. It's hard to know if loose springs are new, or have been used for several thousand rounds. And harder to prove.

I've been corresponding with someone else from Sig. He's been talking about how other manufacturers do the same, and so do auto companies. If I bought a car new, and five years later I couldn't get replacement parts, I wouldn't be buying from them again either. I expressed to him that I cannot see Sig's bottom line being too negatively effected by selling parts for discontinued guns. They can't find space for a few shelves of boxes? They don't need fancy packaging that no one cares about anyway, just spare parts and magazines in ziplock bags.

But they don't want to do that.
 
In my experience dealing with companies in Switzerland and Germany, they will absolutely try to restrict supply if they can get away with it. They would A) much rather you buy new and give them more profit, B) are very concerned with concepts like “brand image” and feel that this “exclusivity” enhances their brand’s appeal (especially to new shooters who haven’t needed maintenance work yet...) and C) have an army of lawyers who advise them strongly that only by doing it themselves can they lower the likelihood of one suit or another.
 
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WrongHanded said:
So, an anecdote from an RSO/gun store salesman I know: He said Sig have become the new HK. My confused look got him to add something to the effect that they now have an attitude about their guns being perfect and the customer being in the wrong when there is an issue.

Now I don't know if that's accurate (or accurate about HK being that way), but I suspect it might be. I was firmly told they have no P224 parts for sale, but have a supply of parts for service work. What's the difference, right? It suggests to me that Sig Sauer no longer care about the owners of their discontinued models, and would strongly prefer to have those customers retire their guns and buy a new Sig pistol instead. But to make sure it doesn't seem like they're leaving owners out in the cold, they still "support" those pistols....in house only.

I have serious doubts that getting hold of a technician is going to result in them selling me some recoil springs. I got the impression that the way it is, is the way it is. Although perhaps their customer service has never been as good as some other companies. I've certainly not had good experiences thus far.
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This was my experience with Sig. I was an early buyer of the P365, and bought two of them as well as two P365XL's. They were going to be my carry guns, and I wanted a back up of each. I had so many issues (mainly light primer strikes) with them that they replaced three of them and rebuilt the fourth, all while blaming the ammo I was using (factory ammo, including HST's), me limpwristing while shooting and the way I hold the gun. They had no answer to why none of my other guns, including subcompacts such as my Shield, EC9S or Glock 26 had problems. I sold them off when they replaced them. The rear night sights on one of the P365's and P365XL's went out. They sent me a new sight for the P365, and when the sight went out on the XL at a later date I ran into the same issue, with them having sights in stock but insisting I send them the gun so they could replace it. At the time I was not able to take time off of work to sign for the gun when they returned it, and they told me they'd have a replacement sight to send me within two weeks. After a couple of months went by with me calling them repeatedly and hearing the same story I contacted the supervisor I worked with on the past issues I had. He was able to send me one.

I know there are many happy P365 owners, and I'm truely happy they worked out for them. I won't say I'll never buy another Sig as never is a long time, but I experienced so much arrogance and dishonesty when working with them in addition to the problems I had with their guns that I won't consider them for now. There are too many other options. I did keep my P226, P229 and P220, which are all older and have been trouble free.
 
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Some Resolution:

Although not about able to reverse Sig Sauer's policy with an email conversation (as if that would ever happen), I was offered free round trip shipping for any service on any Sig pistol I own. Apparently the individual added a note to my account stating such.

The maintenance service will still cost me $89.95, but does include (I'm paraphrasing) replacing all springs prone to wear, an ultrasonic cleaning, general inspection, and warranty replacement of any significant worn parts.

I suppose that isn't a bad deal if you're the type that can't or isn't comfortable with disassembling and cleaning your own pistol. But I have to wonder if the aftermarket parts such as grips and sights will be removed and the gun "restored to factory specifications". And apparently magazine springs are no longer considered a wear item. Instead the entire magazine is considered a wear item. Whether or not a "worn out" magazine that is no longer produced will be replaced I do not know.

Sounds like Sig has become a real control freak. I feel this all began around the time they changed their website some years back. But maybe that's my imagination.

I've been looking for a G33 (or G27 to convert). One day they'll be available again. I won't get rid of this P224. It wouldn't be kind to the next owner, nor do I care to part with it particularly. But I'll be babying it from now on, and shooting it sparingly.
 
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WrongHanded said:
But I have to wonder if the aftermarket parts such as grips and sights will be removed and the gun "restored to factory specifications".
Click to expand...
It is usually a good idea to remove grips before sending a pistol in for service

And apparently magazine springs are no longer considered a wear item. Instead the entire magazine is considered a wear item. Whether or not a "worn out" magazine that is no longer produced will be replaced I do not know.
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Magazines have long been considered wear items...it is an artifact from the 1911. Magazine springs are maintenance items. The big change in thinking occurred when H&K introduced their P7 family; their magazine bodies are almost unbelievably sturdy

Think of magazines as the disc brakes on your car. Brake pads (springs) can be replaced as they wear down, rotors (mag bodies) are placed when they are pass their useful life
 
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In the book on Glock history they claim to produce a glock pistol for under $100, probably the benchmark price for other companies too?
 
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