TarpleyG said "We did some studies last year just monitoring and found that roughly 25-30% of an associates time was spent surfing the Internet on non-job-related sites.
What does that mean? Well, for a user making $50,000/yr it means he is getting $12,500 for sitting on his/her duff not doing anything for the company."
Huh, that's not what I get from it. What I see is a company that hires people who behave unethically (will take your study at face value only for the sake of argument, I don't assume the conclusion) and that the same company has supervisor/manager personnel who prefer to have their jobs done by routers and IT studies.
I have -certainly- worked jobs where -I- spent ~20% of the hours between 9am and 5pm surfing sites my employer didn't require me to read, usually in IT work and always in jobs where I was there until 9 or 10 at night every day fixing systems and more then making up for that time. Far too many employers treat their people like simple costs in a ledger, many of those same employers do "studies" with poor premises and predictable results. All Just IMO.