It was not listed in their store nor was it mentioned on their when we spoke via email and phone. My new license can in the main today, and I still have my old license. I'm about to head over their now.I would think that if the FFL's policy was not agreed too then you're not held to it. 'Agreed to' can be a tricky thing, but if the only contact was by email and those emails didn't contain any language about terms (implicit or direct), you may be in the clear. If you were made aware (even in the slightest way) that terms and conditions existed (e.g. fine print in the email referring to terms and conditions, wording directing you to the website for details, or even if the online site that referred you made mention of them), simply agreeing to do business would probably constitute consent.