I wouldn't buy it there based on principal itself. In fact I'd call the owner/manager and explain my decision not to purchase and look else where.....but thats just me. I see no sense in rewarding bad customer service with a sale. It's like tipping the full amount for a really bad meal.
Frustrating experience at a gun shop...but I understand
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That's you. How many employees do you have? How many customers do you have at any given time? How many guns have you received that day to be logged in?
I can easily see not wanting to drop everything to sell a $99 gun to a customer.
Yes, I am sorry that gun shop employees aren't trained to be like priests. But everyone has a less than stellar moment.
Frankly I don't see what is gained by this thread, other than to beat up on gun shop owners.
dirtykid
Member
IDK if this thread is about "beating' up store owners,rather one's disgust with some-peoples dont-care attitude,, I have a gun/archery store in my town that if you walk in there with your grungy trap-setting gear on they will let you stand there and never even ask how ya doin ? or anything i can help you with ? BUT if i go in there in my work-clothes (casual/professional) it's a whole different attitude,, as bubba said "everybody has a less-than stellar moment,, maybe the guy just got dumped by his GF or even more likely the last 3-customers before you were arrogant dick-heads and he came to the counter with a defensive attitude,, either way if it happened 2x,i would inform the store owner and then shop elsewhere,,
Bubba613, most of us are not talking about a "moment", we are talking about the treatment we receive over and over again from some LGS.
You can choose "not to sell" a $99 gun at that moment. That's NOT the issue. What is the issue, you could say "I'm sorry, it's just not inventoried yet. If you come back in XX minutes, we'd be happy to help you". Most customers would understand and be happy to come back. What most customers don't understand (or appreciate) is when a sales person acts like this one did.
The employees don't need to be "trained like priests". They need simple business training and if they don't have any interpersonal skills, dealing with the public is the wrong profession.
Treating customers like crap is bad for repeat business. If you personally like to be treated like crap when you buy, no problem, knock yourself out.
I (and some others) are simply pointing out, we don't.
You can choose "not to sell" a $99 gun at that moment. That's NOT the issue. What is the issue, you could say "I'm sorry, it's just not inventoried yet. If you come back in XX minutes, we'd be happy to help you". Most customers would understand and be happy to come back. What most customers don't understand (or appreciate) is when a sales person acts like this one did.
The employees don't need to be "trained like priests". They need simple business training and if they don't have any interpersonal skills, dealing with the public is the wrong profession.
Treating customers like crap is bad for repeat business. If you personally like to be treated like crap when you buy, no problem, knock yourself out.
I (and some others) are simply pointing out, we don't.
Davey Wavey
Member
After reading other replies I understand why they might have not allowed you to browse them yet. However just saying "Nope" and nothing more makes you a jerk.
How about "Well sir, we just received them and we have not yet had the chance to check them into inventory. They will be ready soon. Would you like us to give you a call when they are ready?" Wow, what a concept.
How about "Well sir, we just received them and we have not yet had the chance to check them into inventory. They will be ready soon. Would you like us to give you a call when they are ready?" Wow, what a concept.
I agree with this. I've shown up to pick up handguns I had ordered and gotten there before the dealer had checked them in yet on two separate occassions. Both times they said to give them some time to check them in and then they would do the transfer. The amount of time I had to give them was all of 10-15 minutes each time. It's the only dealer I do business with now.
Neither time did they ask me to come back and neither time did I act like they had to do it right then. I even offered to come back the first time.
mgkdrgn
Member
The LOP is perfect .... if you are in Stalingrad and wearing 3 parkas to keep from freezing to death. They are all the same in that respect.91/30's are the same rifle the barrels just longer than an m44. I like the shorter barrels but thats just me. If I come across either model with a full grown stock at a reasonable price...........i'm gonna grab itMy only complaint is lop.
Get yourself a nice slip on recoil pad. It will fix the LOP issue, and keep you from having to visit your orthopedic surgeon after each range session.
THIS x 20,000.
I wouldn't buy from them if his customer service skills were this horrible. I've never sold guns for a living, but I have worked retail sales selling auto parts to customers. You have to be very polite to everyone, regardless of the customer's attitude. Why do gun store employees believe that they are above common manners? It seems all too common. :banghead:
Deltaboy1984
Member
Gun shop owners and employees need to learn the old Business line of the Customer is always right.
Also they need to remember 1 rude comment or interaction doesn't end with that one person but it spreads to their work, family , Church etc and you lose more customers than you ever realize.
Last be nice to kids and young adults I was treated rudely one time as a teenager in a gun shop and I never darkened their door again. Another man treated me well taught me things and got me to refinishing gun stocks for him. I bought more from him then anybody else and when he died I set down and cryed. The Point is this that kid or teen could become a life long loyal customer like I was or he could walk out and never shadow your door again and cost you $1000's of dollars.
Also they need to remember 1 rude comment or interaction doesn't end with that one person but it spreads to their work, family , Church etc and you lose more customers than you ever realize.
Last be nice to kids and young adults I was treated rudely one time as a teenager in a gun shop and I never darkened their door again. Another man treated me well taught me things and got me to refinishing gun stocks for him. I bought more from him then anybody else and when he died I set down and cryed. The Point is this that kid or teen could become a life long loyal customer like I was or he could walk out and never shadow your door again and cost you $1000's of dollars.
Bubbles
Member
Actually... no, they're not... though it doesn't justify being rude to them unless they persist in asking you to do something illegal or dangerous.
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