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Great service - Toolcraft

Discussion in 'Rifle Country' started by gbw, Oct 28, 2020.

  1. gbw

    gbw Member

    Joined:
    Feb 11, 2009
    Messages:
    754
    Location:
    Deep South
    I have an AR with a Toolcraft NiB plated bcg. I don’t shoot it often, the last time I got it out of the safe the carrier had some minor corrosion. Other items in safe were fine.

    Toolcraft asked for one photo, gave me an rma and sent a new complete bcg to me all in 3 days. Note only the carrier had a problem, which was minor. They didn’t have to replace entire bcg.

    New bcg is perfect. Toolcraft went well beyond what was necessary, cheerfully and fast. And made a new permanent customer.

    well done, Toolcraft. Btw, I’ve no association with them - the bcg is the only Toolcraft part I have. But I won’t hesitate to buy from them again.
     
  2. Steve S.

    Steve S. Member

    Joined:
    Jan 13, 2014
    Messages:
    1,343
    Location:
    Missouri
    OP, what about the quality of the BCG - did it corrode because of flawed manufacture or neglect - I am curious?
     
  3. David Hoback

    David Hoback Member

    Joined:
    Dec 30, 2019
    Messages:
    328
    I don’t use them, as Azimuth is my supplier. But I have high regard for Toolcraft, and do recommend them for those looking for a high quality, inexpensive & Milspec BCG. And yes, their customer service gets top marks!
     
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