wojownik
Member
- Joined
- May 15, 2009
- Messages
- 2,086
Having misplaced the keys to a locked Gunvault Multi safe, I called customer service to get replacement keys. We recently moved, and the box containing keys to the safe (and some other stuff) got misplaced in the craziness.
No biggie, I thought. Just some HK P7 mags left in there (OK, those cost a bit, to be sure).
Explained the situation to the customer service rep (locked safe, lost keys). The CS rep said I just have to send in a letter with my name, address, phone number, and three digit code on the lock. No problem. Oh, and replacement keys cost $20. No problem either.
Oh, he says, and you also need to provide us with the serial number on the side of the box. I looking at the side of the box, I noted there is no SN.
Him: "No, its not on the outside. Is on the inside of the box, under the foam liner."
Me: "Um, the serial number is inside the locked box? So I need to open the box to give you the serial number so you can send me the keys that are needed to open the box?"
Him: "yes, that's what I said. Oh wait. You said it was locked. Well there's nothing we can do without the serial number. Maybe you could bring it to a locksmith."
Well, just dandy. And it doesn't look like they actually track anything with the product registration card I sent in when I first bought the safe ... they can't call up any info from that.
My own fault for losing the darn keys in the first place, of course. But maybe Gunvault could figure out a more useful way of handling lost key requests.
Until they do, maybe my lesson will help someone else, lest they lose their keys to a locked Gunvault unit. Don't lose your keys and/or write down the serial number somewhere outside the box. Doh!
Well, off to a locksmith, or to my garage for a crowbar and sledge hammer.
No biggie, I thought. Just some HK P7 mags left in there (OK, those cost a bit, to be sure).
Explained the situation to the customer service rep (locked safe, lost keys). The CS rep said I just have to send in a letter with my name, address, phone number, and three digit code on the lock. No problem. Oh, and replacement keys cost $20. No problem either.
Oh, he says, and you also need to provide us with the serial number on the side of the box. I looking at the side of the box, I noted there is no SN.
Him: "No, its not on the outside. Is on the inside of the box, under the foam liner."
Me: "Um, the serial number is inside the locked box? So I need to open the box to give you the serial number so you can send me the keys that are needed to open the box?"
Him: "yes, that's what I said. Oh wait. You said it was locked. Well there's nothing we can do without the serial number. Maybe you could bring it to a locksmith."
Well, just dandy. And it doesn't look like they actually track anything with the product registration card I sent in when I first bought the safe ... they can't call up any info from that.
My own fault for losing the darn keys in the first place, of course. But maybe Gunvault could figure out a more useful way of handling lost key requests.
Until they do, maybe my lesson will help someone else, lest they lose their keys to a locked Gunvault unit. Don't lose your keys and/or write down the serial number somewhere outside the box. Doh!
Well, off to a locksmith, or to my garage for a crowbar and sledge hammer.