Have you had this problem?
I just wanted to chime in regarding service from HBE Leatherworks. I've seen the work online and made an order. This is where the disappointment comes in. I made this order 7 MONTHS AGO, and still don't have my holster.
1. I've sent e-mails. Response - I get a lot of spam and rarely read my e-mails due to this. Horse hockey, you took my order via e-mail!
2. I've phoned to ask, where is my holster, what's the holdup, it's 8 weeks late? I got the, I'll call you back, my kid is sick today. Never got a call back, so I called back. I'll have that out to you next week. Now it's been two weeks, no holster.
These are the facts of this transaction and I am trying to leave out any bias in my statements. I paid for my holster in the first week of April and in two days it will be November. I was given an 18 week delivery time, it's been 27 weeks now.
I even chimed in on a thread and discussed this shortcoming. HBE got back to me and stated, "give me a call, I'll get that out next week".....again. Still no holster after over two weeks, not boding well.
I don't mean to disparage a business's reputation, but all the work has been done for me on this matter to make me an unsatisified customer. If and when I do receive my holster, no matter how good it is or well constructed, it will be the only HBE holster I will own for I will not be using this vendor again. The fact that I have to be doing all the communication has sealed my position on this vendor. I will not be shopping there again.
I know this product is a superior one, however, the customer service has seriously tarnished the reputation for me.
Has anyone else had this problem? I thought I'd chime in here since my phone calls and e-mails are falling on deaf ears. Yet, when I do post in here, I get a PM saying. Give me a call and we'll get that right out..... I've made the call, I've heard the promises, and I'M STILL WAITING.
jeepmor
I just wanted to chime in regarding service from HBE Leatherworks. I've seen the work online and made an order. This is where the disappointment comes in. I made this order 7 MONTHS AGO, and still don't have my holster.
1. I've sent e-mails. Response - I get a lot of spam and rarely read my e-mails due to this. Horse hockey, you took my order via e-mail!
2. I've phoned to ask, where is my holster, what's the holdup, it's 8 weeks late? I got the, I'll call you back, my kid is sick today. Never got a call back, so I called back. I'll have that out to you next week. Now it's been two weeks, no holster.
These are the facts of this transaction and I am trying to leave out any bias in my statements. I paid for my holster in the first week of April and in two days it will be November. I was given an 18 week delivery time, it's been 27 weeks now.
I even chimed in on a thread and discussed this shortcoming. HBE got back to me and stated, "give me a call, I'll get that out next week".....again. Still no holster after over two weeks, not boding well.
I don't mean to disparage a business's reputation, but all the work has been done for me on this matter to make me an unsatisified customer. If and when I do receive my holster, no matter how good it is or well constructed, it will be the only HBE holster I will own for I will not be using this vendor again. The fact that I have to be doing all the communication has sealed my position on this vendor. I will not be shopping there again.
I know this product is a superior one, however, the customer service has seriously tarnished the reputation for me.
Has anyone else had this problem? I thought I'd chime in here since my phone calls and e-mails are falling on deaf ears. Yet, when I do post in here, I get a PM saying. Give me a call and we'll get that right out..... I've made the call, I've heard the promises, and I'M STILL WAITING.
jeepmor