SmeeAgain
Member
- Joined
- Feb 8, 2022
- Messages
- 257
Henry Repeating Arms already had my son & I as lifetime customers just over the quality of the firearms they make.
Apparently that's not enough for them, they still go beyond that.
During a recent move, my son's AR-7 somehow missed being in the safe. So... he removed the bolt as an added safety precaution then promptly misplaced it.
He called Henry to order a replacement.
They told him he must send the rifle to them for repair. So he did.
Three day turnaround! They paid shipping both ways and refused to send an invoice!
As if that wasn't enough, they sent a "thank you " card with an apology for the extended delay! 3 days?
As "someone else" would say... "C'mon man! You know... the thing... was his fault, not Henry's."
Anyway it's good to see customer service like it was back more than half a century ago. Competitors should learn from this.
I'm very tempted to go out & buy another rifle I don't need just to help support such a great company!
Apparently that's not enough for them, they still go beyond that.
During a recent move, my son's AR-7 somehow missed being in the safe. So... he removed the bolt as an added safety precaution then promptly misplaced it.
He called Henry to order a replacement.
They told him he must send the rifle to them for repair. So he did.
Three day turnaround! They paid shipping both ways and refused to send an invoice!
As if that wasn't enough, they sent a "thank you " card with an apology for the extended delay! 3 days?
As "someone else" would say... "C'mon man! You know... the thing... was his fault, not Henry's."
Anyway it's good to see customer service like it was back more than half a century ago. Competitors should learn from this.
I'm very tempted to go out & buy another rifle I don't need just to help support such a great company!