how do I handle this? (post sale issue)

[Mike1234567]

^^^ Yes, but some people are relentless and will hound you to death. They'll use whatever means they have at their disposal to shaft you. For me, (most of the time) it's easier just to accept being ripped off. That stated, it depends on how obvious the cheat is and how great the loss is.

ETA: There I go again... allowing MY past experiences to taint my opinion on the matter. I'll qualify this again with "sometimes the other party is NOT trying to shaft you". Again, either way, for preservation of your reputation/feedback, responsibility of the event really doesn't matter because the other party will harm your rep no matter what.

 

[armarsh]

The only thing I would add is that if the buyer is dumb enough to break the cocking handle off, he is also too stupid to fix it himself. So, be prepared to pay for a half of the gunsmith labor if you offer to pay half of the cost of the part.

I would offer to return the gun less the cost of the broken part and shipping.

 

[ms6852]

If you had an issue with an item you purchased or a gun you would expect for that company to treat you correctly regardless of who is at fault. If you do not get treated properly one begins to ventilate on a forum and make statements that the customer service for that particular company really "sucks" but if they do right by you regardless of who is as at fault than that particular company's customer service is awesome,number one, or AAA. Give yourself some great character for $23 and your rewards can be great down the road. You never know that particular part might have been ready to break from repeated use and all it took was the soft and tender manhandling of the shipping company to make it reach its breaking point.

 

[1911fan]

I bought a Marlin clone .22 rifle from my favorite pawnbroker. Before I got the thing home, the cartridge guide had snapped in half, thus making the gun unworkable.

I took it back and he offered to trade straight across but that would have involved another Brady, and besides, the wife--that's who it was for--decided she liked THAT gun and didn't want another.

I locatd a gunsmith and it took THREE months and $50 to fix a $6.39 part. Remind me to research gunsmiths more carefully.

My pawnbroker told me that I had $50 in store credit on any purchase over $100. He didn't have to do that, he could have said, "You bought it, you broke it, not my problem." but I've been dealing with him for over twenty-five years and things like that are why I keep coming back.

ed

 

[Hocka Louis]

He should appreciate the head's up as to where he can get part and, worst case, he can oreder the bloody part, pay the shipping, and install or get it installed too if he's afraid. Make it clear you are being overly courteous if you split or send him all the $23 which may be a reasonable accomodation.

 

[Omaha-BeenGlockin]

Is there not a 2-3 day evaluation period?

If I were the buyer I would send it back for a refund unless I REALLY wanted some discontinued model.

 

[BSA1]

O.P.s post is not clear as to what point the gun was broken. How well did you really package the gun for shipment? Did you bother to pack extra styrofoam around the handle? If you feel the gun was so well packed that a careless delivery employee could not break it regardless of how hard it was banged around? My thought is you have a obiligation to package the gun so it will arrive in undamaged condition. The handle could have well been cracked during transit.

 

[Fred_G]

Curious how this is resolved. A little OT, but I used to work at a UPS packing and shipping store. UPS says pack an item so it can withstand a 3' drop. After seeing how some of the boxes get tossed around, I always pack my stuff planning on it suffering several 4' falls.

 

[Bubbles]

I sold a shotgun winchester 1400 to a guy, ship it to his FFL, he gets it and snaps the cocking handle bridge clean off.

When? While he was inspecting the gun before he did his 4473, or on his first outing at the range?

UPS says pack an item so it can withstand a 3' drop. After seeing how some of the boxes get tossed around, I always pack my stuff planning on it suffering several 4' falls.

We had some rifles get shipped in during last Christmas's rush. The boxes had tire tracks on them.

 

[Powerglide]

After checking my 1400's "cocking handle bridge", I think the guy is scamming you.Have him send it back for refund minus part cost.i bet you never hear another word.

 

[gym]

There are a lot of unreaasonable people out there. I had one who called me after a few weeks and complained that the rifle was not museum quality. I asked him where in my ad did it say anything like that? He said I have to send it to, "some guy" and have the stock refiininshed in one spot, He wanted like $300.00, I said let's read my ad together, used rifle looks great for a 60 yr old riflle, no marks no scratches, clean as a 60 yr old rifle can be, not a mark on it, where does it say museum quality, He agreed that everything I described was right on the money. He even complimented me on the condidtion, so I just said we have nothing further to talk about, If you want a museum piece thats on you.

 

[JColdIron]

Have him send it back for refund minus part cost.i bet you never hear another word.

Or at least send you pics and mail back the broken piece for your inspection.

 

[DogLegArms]

I received packages delivered by UPS, left at my front door, that look like bears handled it. Luckily nothing has been damaged thus far. I don't know the time frame to report an item has been damaged but you might want to consider that option.

 

[orionengnr]

I decided to offer to split the cost of the part with him, waiting to see what he says.

I think you have been entirely reasonable, and far more flexible than many would have been. The posts on this thread seem to bear this out.

My hat is off to you for trying to make the best of the situation, and I hope you post a follow-up to let us know the outcome.

I have bought more than one handgun online that was misrepresented. One example--a 3" 1911 that was represented as functioning perfectly, and upon receiving it, found that it would literally not feeed two rounds in succession. Any ammo, any mag. I contacted the seller, who swore it was a perfect gun. I (mostly) fixed it at my own expense, and later sold it with full disclosure. Eventually I found the seller on another website under the same user name, same city, talking about how how ditched his "jammo-matic" 1911.

That is the kind of person that gives online transactions a bad name. You are the opposite of that guy. Good for you.