Tom Servo
Member
I'm really getting frustrated with these guys. I bought an MK9 from them last summer, and within 200 rounds, the slide started to rattle something awful, so I sent it back. I had to call and email them constantly to get any information on its status. The matter was handled by Dorothy Herold, who did not respond to email or return phone calls. The only time I got any information was when I called and got through to her directly.
They don't have an 800 number, so I ran up quite a few phone bills in the process. It two weeks to get an answer (the slide was cracked and would have to be replaced). I was then told that it would take a month to fix. When the month was up, I still had to call repeatedly to get any word whatsoever. Basically, two month's turnaround time and no indication that they cared or took the matter very seriously.
Got the gun back, and it's fine, so I ordered a set of wood grips from Kahr's site. Took almost a month to arrive (with no shipping confirmation or response to email queries), and turns out they don't fit. The inside cutouts are all wrong. There's a disclaimer on the site that the grips won't fit models with certain serial number sequences, but mine isn't on that list, so the grips are simply defective.
I fired off an email, and this time I got Heather Nichols, who told me to send them back for replacement. Then she seems to have dropped off the face of the earth. The grips went back 9/21, it's now 12/10, and I'm getting no response to emails. I refuse to call and run up any more phone bills for what should be a pretty simple transaction.
Anybody know of anyone higher up the ladder that I can contact, preferably by email? This is just ridiculous. I've worked customer service, and this is a good way to lose business. As it is, I doubt I'll ever buy or recommend one of their products again, as much as I like the gun.
They don't have an 800 number, so I ran up quite a few phone bills in the process. It two weeks to get an answer (the slide was cracked and would have to be replaced). I was then told that it would take a month to fix. When the month was up, I still had to call repeatedly to get any word whatsoever. Basically, two month's turnaround time and no indication that they cared or took the matter very seriously.
Got the gun back, and it's fine, so I ordered a set of wood grips from Kahr's site. Took almost a month to arrive (with no shipping confirmation or response to email queries), and turns out they don't fit. The inside cutouts are all wrong. There's a disclaimer on the site that the grips won't fit models with certain serial number sequences, but mine isn't on that list, so the grips are simply defective.
I fired off an email, and this time I got Heather Nichols, who told me to send them back for replacement. Then she seems to have dropped off the face of the earth. The grips went back 9/21, it's now 12/10, and I'm getting no response to emails. I refuse to call and run up any more phone bills for what should be a pretty simple transaction.
Anybody know of anyone higher up the ladder that I can contact, preferably by email? This is just ridiculous. I've worked customer service, and this is a good way to lose business. As it is, I doubt I'll ever buy or recommend one of their products again, as much as I like the gun.
