Well I figured I would never say it, but today I was plesantly impressed with walmarts customer service.
A little background:
About 3 months ago I ordered a Tikka T3 stainless synthetic in 243 win at walmart for $459, about 100 less than any local gunstore sells them for. When I ordered it I was informed that that model was quite popular and their supplier was temporarily out of stock. They told me that it would probably be a few weeks before they got any back onhand. No biggy I figure.
Since then I have been waiting..... waiting..... and waiting......
I went in today and started complaining, the guy working there gets on the phone and the store manager comes down. I tell him the story and he apologizes and asks me if any of the gun stores in town have that gun in stock, I tell him that one does but its $100 more than they are selling it for. He calls that gunstore to confirm the price and gives me 2 choices.
1) I can order any gun in their catalog for 20% off their price
or
2) He will refund the money I put down on their gun, plus give me $100 cash to buy the one at the gunstore, plus give me a $25 gift card towards my next walmart purchase
Needless to say, I currently own a new Tikka T3!
A little background:
About 3 months ago I ordered a Tikka T3 stainless synthetic in 243 win at walmart for $459, about 100 less than any local gunstore sells them for. When I ordered it I was informed that that model was quite popular and their supplier was temporarily out of stock. They told me that it would probably be a few weeks before they got any back onhand. No biggy I figure.
Since then I have been waiting..... waiting..... and waiting......
I went in today and started complaining, the guy working there gets on the phone and the store manager comes down. I tell him the story and he apologizes and asks me if any of the gun stores in town have that gun in stock, I tell him that one does but its $100 more than they are selling it for. He calls that gunstore to confirm the price and gives me 2 choices.
1) I can order any gun in their catalog for 20% off their price
or
2) He will refund the money I put down on their gun, plus give me $100 cash to buy the one at the gunstore, plus give me a $25 gift card towards my next walmart purchase
Needless to say, I currently own a new Tikka T3!