Kudos to RCBS

[flashhole]

Some time back there was a thread on Primer Pocket Swagers. The discussion touched on the fact the standard release cup supplied with the tool did not fit on the Lee Classic Cast ram because the ram is too fat.

One of the thread participants suggested RCBS makes a larger diameter cup and to contact them for purchase.

Well I did, and they sent me one for free.

Thank you RCBS for excellent customer service. I did not expect to be sent the part for free. It works great with my fat ram press.

 

[hayes1966]

RCBS make good products and stand behind them with fantastic customer service.

 

[codefour]

I could not agree more with the outstanding customer service of RCBS. I have broken some parts that were strictly my fault and told them it was my fault. I offered to pay for the replacement because I felt guilty but they refused and shipped it free of charge.

 

[35 Whelen]

RCBS has done some amazingly nice things for me even though they didn't have to. One of the many reasons I prefer them over the less expensive, red equipment.
35W