Lee Customer Service

[J_McLeod]

Had another good experience with Lee today. I placed an order over the weekend, and last night decided I wanted some spare ratchets for my turret. So I called Lee this morning and told them I wanted to add to my order. First I was told that I couldn't add to the order but could place another for no extra shipping. When I told them what I wanted they said they'd just put it in my order at no extra charge.

 

[howlnmad]

I've never had them throw anything in for free but have always been happy with their service.

 

[1SOW]

On two different occassions over several years, I've emailed them about a broken small primer feeder spring and some other small part (I don't rem. what it was). They didn't reply to my email at all.
3 days or so later, the parts arrived in the mail.
I was pleased.

 

[Hondo 60]

Yup, Lee CS people seem like good ones to deal with.

I also wanted to add to an order the next day & couldn't, but they gave me free shipping on a new order.

 

[glockky]

Lee's customer service is great! I had my turret for about a week and had a bolt that was too short on the press that stripped out. They sent me and new bolt and the piece it threaded in too no questions asked.

 

[Josh45]

I have had good experience with them. Sent me out a decapping die when I needed it with no charge to me.

 

[Twmaster]

My experience with Lee has been great. I was gifted a new set of 8MM Mauser dies 10 or so years ago. They sat in my closet still sealed in their bag until 2 months ago. I opened the bag, set it up and discovered the decapping pin was missing from the expander rod. I sent Lee an email and they had a new expander rod wirh pin on the way at no cost to me.

That is customer service. Most of my gear is Lee. They've earned my loyalty.

 

[nosmr2]

Lee is awesome. Took care of some mispackaged stuff I received.

 

[jerkface11]

When I got a defective sizing die they wanted me to pay to ship it back to them before they would do ANYTHING about it.

 

[wild willy]

Every time I've had a problem with something Lee they want me to ship it back before they will do anything about it.I asked the lady the the last time why couldn't she send me one.She said thats their policy and she couldn't do that.

 

[Mike Kerr]

Lee's customer service

Your happiness with Lee's customer service may depend on who you talk to as much as anything. Certainly, the higher up the ladder you go the nicer they seem to be. I think they all care these days - which is a good thing.

regards,

 

[kingmt]

I told them that I tore up 3 mandrels & how I did it & that I wanted to buy a shell holder. She took a card number for the grand total of $3.98. Told me that since the mandrels were on them they would take care of the shipping for it all. I'm happy with them. I would have even paid for the other parts because it was me that tore them up.

Paying return shipping seems unfair until you think about it. If you took it back to the LGS would they pay you for your time & gas?

 

[oldreloader]

I called them and ordered a new Large primer arm.I told them I dropped it and bent the cup and it was my fault. They sent the new one at no charge.

 

[Uniquedot]

I have always had great experiences with their customer service. As far as defective dies go... no one is going to just send out dies because some one calls them and claims it's defective. I am sure that if indeed it were a factory defect that they would reimburse shipping costs if requested though. I remember reading a thread where a guy had a defective Dillon die and they made him send the set back and since he didn't use delivery confirmation the set was lost in transit or misplaced by Dillon. The guy never bought any thing blue again. Personally i think that a bad experience or perhaps two depending on the details is no reason distrust any company.

 

[wild willy]

I'am glad to see so many have had good service with Lee.One thing I'am sure of if I have another problem with Lee if the lady gives me the run around I'll ask to talk to a manager.My last adventure with Lee I have a four hole turret press and five turrets that work fine.I bought another turret got it wouldn't work snapped in would not turn no big deal call Lee they say send it back .While its gone thinking just bad turret buy another .It won't work either get the one back from Lee it won't work.Call Lee again.Told the lady I have had 3 bad turrets did they have a bad run or something get a tech on the line he says to send them back with a note for him to check.Get two more turrets from Lee won't work .Call Lee back talk to tech said my ring must be out of spec.They need to send me new ring puts me back with lady.She tells me I have to send ring in for replacement I said you know its bad can't you just send me one andI'll put the old one in The box and send it back.She said no thats not their policy and she couldn't do anything about it.I told press work fine with the turrets I have and I'am using it.Doesn't matter still can't send you one
I ended up buying one sent the bad one back for refund.Tell me again how great their costumer service is.

 

[jcwit]

Sounds like you and Lee are just not ment for each other.

 

[wild willy]

Some stuff Lee I have good luck with and they have products that nobody else has.I will not buy their rifle dies anymore except the crimp die

 

[kingmt]

If you bought a rifle would you expect them to send you a new one & you just send the old back in the box? If you bought something from the local gun store would they just mail you a new one & let you get the old one back to them?

I understand the pains of something that doesn't work & she could have been more helpful but the reasons that these policies are around to start with is about 10% of the customers probably more are just trying to see what they can get for free.

 

[wild willy]

I have had other companies do that. After weeks of fooling around with the so called bad ring and the lady knew how many turrets I had sent back and reading here about the free shipping and free parts other have got yes I think she should have just sent one

 

[jerkface11]

Since mine was a defective die that I sent pictures of to them. Yes I think they should have sent me one. Shipping it back to them made their die cost the same as RCBS. Which defeats the purpose of buying lee.

 

[kingmt]

Since mine was a defective die that I sent pictures of to them. Yes I think they should have sent me one. Shipping it back to them made their die cost the same as RCBS. Which defeats the purpose of buying lee.

I prefer my Lee dies over my RCBS dies.

I think it would have been good businesses to have just sent a new one myself but it wasn't my decision. If it would have happened to me I would have preferred that as well but I would probably be understanding. If I decided it was to much trouble I probably wouldn't buy from them again. I understand both of your sides in this.