Great customer service from Lee!

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bison

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Gotta congratulate Lee for great customer service - I bent the decapping rod on my FLR die after sticking a case over the weekend (that will teach me to spare the lube) and whacking the end of the rod without leaving the nut in place (that will teach me to read directions!). I called Lee today to get a new one and the first person that answered my call took my name and address and told me they'd ship a new one out right away. I asked how much and was told there was no charge... even though I explained that it was my fault that it broke!

Gotta love that attitude - you better believe it will make me buy Lee stuff again!
 
Same experience at my end too. They did me right when I had a problem with one of their Collet Neck Dies. No questions asked, just sent me a replacement. Same with a Decapper that I broke and they replaced it for free.
 
Stuck a case so bad one time, that they just sent a new resizing die.
No charge, but they did say they usually charge $4 for it.
 
Hmmm, I e-mailed them that my collet neck sizing die broke after 40 cartridges. I asked the exact steps to getting it replaced.

They e-mailed me back "if it is in warranty ship it to us". I have no problem with this, but I can't find my receipt and I am not sure I want to pay shipping only to have them tell me they need proof of purchase for warranty replacement. Maybe I should call instead.
 
About once a year I send a small package to Lee. They never ask to see receipts or paperwork. They just send back new parts and usually a letter explaining how to prevent it from happening again. Very nice folks, very helpful.
Two thumbs way up for Lee service.
 
It's not only Lee who treats their customers correctly. Every reloading company I've dealt with has the same great attitude because word of mouth is very important especially in this day of the Internet. They want you to do exactly what you're doing now, tell everyone how well you were treated.

RCBS sent me all the small parts and a new handle/ball/washer & nut for my Rockchucker. I lost everything in a move that was in a small box except for the press itself. I told them I lost the parts and wanted to purchase replacements but the girl on the phone insisted she would replace them under warranty and they didn't even charge shipping.
 
whacking the end of the rod without leaving the nut in place (that will teach me to read directions!).
Click to expand...

Are the threads all right in the top of the die? If not, you'll need to chase them before running the stainless collet back in or it will gall. It may be a standard pipe thread, 1/4" NPS. Use plenty of neversieze on the threads when you put it back together anyway. But not so much that it lubricates the rod.
 
I dropped the priming arm for my LCT and was going to order a new one. I told them what happened but they are still sending me a free one. I have had the same good service from RCBS too. :D
 
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Wow...I had the EXACT same thing happen on Valentine's Day with my Lee .223 FLR die.

I couldn't get through to Lee on the phone multiple times that afternoon, but sent an email that they responded to on Tuesday and they said they'd mail me a new one at no charge.

Such an act definitely confirms my thoughts that low price doesn't always mean cheap...I'll be buying Lee exclusively in the future.
 
Wow that's the opposite of what I got from them. I had the carbide break in a new die on the 3rd shell I sized. When I called them about it they wanted me to pay to ship it back to them before they would do a thing. I ended up taking it back to the store and just buying RCBS.
 
Well, Lee *does* say on their website that you need to send damaged/defective dies back to them; I'd imagine its cheaper & "less risky" to send a caliber & manufacturer-specific decapping pin in the mail than it is a whole new die without having seen a given defect.

I do see your point, however...
 
Lee does back up what they sell

Ablut a year ago I had a 2 cavity mould that was dropping alignment pins like crazy. I'd re-stake it, cast a few and poop! The pin would fall again. E-mailed Lee and they said just send them a photo of the mould and they'd send me a new one. Did that, got the new mould in less than a week. NO COST to me. I was thrilled to see such customer service.

Wade
 
"It's not only Lee who treats their customers correctly. Every reloading company I've dealt with has the same great attitude "

Aw man, why did you have to post that? Don't you KNOW the anguish you gonna cause all the way over-priced RCBS and Dillon fans seeing that on the web? ;)
 
+1 for both Lee and RCBS. Lee replaced a 22 year old carbide pistol die for free. It cost me shipping. Big deal. I've found them to be very receptive to feedback. RCBS gave me parts to upgrade a 4x4 press purchased some 25 years ago. These folks will always get my business.
 
Well, Lee *does* say on their website that you need to send damaged/defective dies back to them; I'd imagine its cheaper & "less risky" to send a caliber & manufacturer-specific decapping pin in the mail than it is a whole new die without having seen a given defect.

I do see your point, however...
Click to expand...

They weren't very nice on the phone either. The guy seemed like he just wanted to get rid of me.
 
jerkface11 said:
They weren't very nice on the phone either. The guy seemed like he just wanted to get rid of me.
Click to expand...

I think sometimes it probably depends on who you get when you call or e-mail.

If it is like some of the places I have worked, the right hand sometimes has trouble talking to the left hand. Customer service reps might have a chart tacked up in front of them that gives them the policy for repair and replacement. That chart may have a warranty policy set down in stone and they may even have to sign a paper saying they will follow Lee's policy to the letter. Then they might have a supervisor who tells them all the time, "please the customer, NO MATTER WHAT".

There is a lot of contradiction that goes on in customer service.
 
I emailed them them because I couldn't find the rplacement for a little horseshoe-shaped spring in the primer feeder. I described the part, and they didn't answer. I got one in the mail on the third day.
 
I emailed Lee precision a couple years ago about a shell holder for a 480 ruger being to tight, I explained some brass woul fit some would not. The emailed back for me to send the shell holder along with few of the 480 brass they would machine it to fit. did'nt cost me nothing but the postage there and back. Can't ask much more than that for customer service IMO
 
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