CMV
Member
Long story short, I took my pro auto disk powder dispenser apart to clean it & I managed to launch the return spring and no idea where it went. It's in here somewhere but after 30 min of searching I gave up. Contacted Lee thru their website to ask how I could buy a replacement & if the one Midway sells for the regular auto disk (not pro) was the same one. http://www.midwayusa.com/product/334897/lee-auto-disk-powder-measure-spring-replacement-part.
They emailed back & said they're sending a replacement for free. It's not like it broke, wore out, or was somehow faulty. I just lost the spring doing something stupid. I was pleasantly surprised when I read their email & then got a shipment notification email right after that saying the part is on the way.
So while I still think many of their products are great values and a few are just pure junk, after my first dealing with their support I can say their CS is really good and a lot better than I expected for a 'value brand'. Honestly, I'd have been satisfied just to get a response within 48-72 hrs telling me how to buy the spring. If they'd have offered to give me the spring but me to cover shipping I'd have thought that was great. But to get an answer just a few hrs into the next business day stating that they're replacing a part and covering the shipping for something that's entirely MY FAULT is just exceptional IMO.
They emailed back & said they're sending a replacement for free. It's not like it broke, wore out, or was somehow faulty. I just lost the spring doing something stupid. I was pleasantly surprised when I read their email & then got a shipment notification email right after that saying the part is on the way.
So while I still think many of their products are great values and a few are just pure junk, after my first dealing with their support I can say their CS is really good and a lot better than I expected for a 'value brand'. Honestly, I'd have been satisfied just to get a response within 48-72 hrs telling me how to buy the spring. If they'd have offered to give me the spring but me to cover shipping I'd have thought that was great. But to get an answer just a few hrs into the next business day stating that they're replacing a part and covering the shipping for something that's entirely MY FAULT is just exceptional IMO.