Marlin warranty/customer service/fit & finish ???

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Tylden

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Jul 20, 2005
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Frankfort, Kentucky
After looking and waiting for almost a year and a half, I was finally able to locate a Marlin 1894c at a nearby gun store yesterday. Although I am glad to FINALLY own this seemingly elusive model, I'm not too pleased with the fit and finish. There is a very noticable gap where the bottom side of the bolt mates to the receiver (approximately .025) , which does allow some slight vertical slop in the bolt assembly. The rifle is still NIB and unfired, although the warranty card has been filled out (not mailed yet). Perhaps this isn't uncommon nowadays, I don't know...but every other Marlin lever action rifle I've seen had superb fit and finish and much tighter tolerances. I love my Marlins and have been VERY pleased with the others I own....just a little disappointed in this particular one.
At this point I guess I have 3 options.....return it to the store and order a replacement (on indefinate backorder though :mad: )....mail in the warranty card and send it back to Marlin to bring it up to an acceptable level, or live with it as it is just shoot the darned thing.
Has anyone here dealt with Marlin customer service before ? Is this something that would be covered under warranty ?
 
I'm definately calling Marlin tomorrow when they are open and see what they say. I consider this a defect in workmanship although I'm not sure if it will affect the function of the rifle or not. I just know it's not typical of the Marlins I've seen or handled.
 
I called Marlin this morning....

Wow...I just got off the phone with Marlin's customer service center. I politely explained to the lady my disappointment with my new Marlin and she simply told me to include the warranty card with the rifle and send it in with a note of explanation. So, it sounds to me like Marlin is going to make it right, and I'm off to the UPS store with a smile on my face and breathing a huge sigh of relief.
 
sedn it back, have them send you another one. They will do it, marlin has some of the best customer service out there, except for maybe kel tec.
 
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