Dr. Peter Venkman
Member
Ruger and Steyr are the manufacturers I currently have a boycott against, nevermind how good their products might be. Seems like you got ahold of the wrong person, or maybe someone working at another company. 
More Displeasure with Ruger
- Thread starter Professor Gun
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Professor Gun
Member
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- Jan 29, 2006
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Between the two classes we have about 50 students.
It would be a lot of hassle and time to order one catalog at a time or to print them out on my printer. After all, this would be free advertising for their products going to a group who are looking at a first time handgun purchase. I just have the opinion that given that scenario a company should be more responsive.
It would be a lot of hassle and time to order one catalog at a time or to print them out on my printer. After all, this would be free advertising for their products going to a group who are looking at a first time handgun purchase. I just have the opinion that given that scenario a company should be more responsive.
MinnMooney
Member
"This year in our classes we won't have any Ruger products present for range day."
Dear "Professor Gun",
Ruger makes excellent guns. Why would you not show your studends an example of a wonderful, affordable and very dependable weapon just 'cause you can't get a stupid catalog? All of their products are available on their webpage.
Controling what your impressionable students have to choose from seems just slightly dictatoral & controling to me.
I think a more mature approach would be to give your students the widest and best possible selection of weapons and then explain that Ruger chooses not to send catalogs so they'll just have to log on to see other available products.
Their very lives may depend on what you teach them and I believe you need to be just a hair more mature in your decision making.
Don't bite the hand that feeds you.
Dear "Professor Gun",
Ruger makes excellent guns. Why would you not show your studends an example of a wonderful, affordable and very dependable weapon just 'cause you can't get a stupid catalog? All of their products are available on their webpage.
Controling what your impressionable students have to choose from seems just slightly dictatoral & controling to me.
I think a more mature approach would be to give your students the widest and best possible selection of weapons and then explain that Ruger chooses not to send catalogs so they'll just have to log on to see other available products.
Their very lives may depend on what you teach them and I believe you need to be just a hair more mature in your decision making.
Don't bite the hand that feeds you.
langenc
Member
Send 3 or 4 of those with name listed this website thread and see what happens!!
mgregg85
Member
Try the website, you can request catalogs on there. I've gotten them before from this...
http://www.ruger-firearms.com/Firearms/OLS-OrderCatalog-US.html
http://www.ruger-firearms.com/Firearms/OLS-OrderCatalog-US.html
MachIVshooter
Member
I think crediting his decision not to make extra special efforts to expose customers to one line of products out of litereally dozens with life & death consequences is a bit over the top.
Professor Gun
Member
- Joined
- Jan 29, 2006
- Messages
- 175
Dear "MinnMooney",
"Controlling what your impressionable students have to choose from seems just slightly dictatorial and controlling to me"
That is funny. You obviously have not met the students that are in the classes I teach.
"Their very lives may depend on what you teach them and I believe you need to be just a hair more mature in your decision making"
This is a basic pistol course, not SEAL training.
"Don't bite the hand that feeds you"
Yep, good point. I don't. I recommend quality handguns and companies who seem to care about customers and potential customers. Ruger isn't one of them.
"Controlling what your impressionable students have to choose from seems just slightly dictatorial and controlling to me"
That is funny. You obviously have not met the students that are in the classes I teach.
"Their very lives may depend on what you teach them and I believe you need to be just a hair more mature in your decision making"
This is a basic pistol course, not SEAL training."Don't bite the hand that feeds you"
Yep, good point. I don't. I recommend quality handguns and companies who seem to care about customers and potential customers. Ruger isn't one of them.
I think you are over reacting
by not having some Ruger firearms for the women to try. In effect, you are trying to hide a choice from the women simply because Ruger would not send you catalogs. Sounds pretty overbiased to me. Why not tell your class members about the response from the Ruger Company and then have Ruger guns for them to examine or at least suggest they can go to their local dealers and try Ruger products also. Sounds to me like you got yourself in a snit over this and are being unfair about to your students. You are sort of cutting off your nose to spite your face.
by not having some Ruger firearms for the women to try. In effect, you are trying to hide a choice from the women simply because Ruger would not send you catalogs. Sounds pretty overbiased to me. Why not tell your class members about the response from the Ruger Company and then have Ruger guns for them to examine or at least suggest they can go to their local dealers and try Ruger products also. Sounds to me like you got yourself in a snit over this and are being unfair about to your students. You are sort of cutting off your nose to spite your face.
Don't do catologs, huh?
so whats this?? http://www.ruger-firearms.com/Firearms/OLS-OrderCatalog.html
so whats this?? http://www.ruger-firearms.com/Firearms/OLS-OrderCatalog.html
Old Fuff,
Yes, I know why they have done so - I was just curious whether they still do.
Most convenient way is authorized service centers - businesses that are factory approved. That is the way many do it and it avoids, sometimes, having to ship a firearm to the factory, a risky proposition in itself.
Yes, I know why they have done so - I was just curious whether they still do.
Most convenient way is authorized service centers - businesses that are factory approved. That is the way many do it and it avoids, sometimes, having to ship a firearm to the factory, a risky proposition in itself.
In the past, and for the present, Ruger doesn't seem to be interested in two concepts I think they should look at. The first is regional service centers, but setting them up is expensive and they may believe that it isn't worth it. This I would think would depend on how much warrantee work they have to do. In a perfect world there wouldn't be a service department because nothing would ever break or get out of order. We know better of course.
The second is a custom gun operation, where within reason a customer can get anything they want so long as they can pick up the tab. Ruger does make some short runs of "special" guns for selected distributors, but that's as close as they get.
Hopefully they will examine these issues again in a new light.
The second is a custom gun operation, where within reason a customer can get anything they want so long as they can pick up the tab. Ruger does make some short runs of "special" guns for selected distributors, but that's as close as they get.
Hopefully they will examine these issues again in a new light.
Aguila Blanca
Member
Why would you presume that? The Professor doesn't list a state under his name. Perhaps your state "credentials" CCW instructors, but my state does not and I suspect many other states do not.
Aguila Blanca
Member
I think you should be sending that last sentence to Sturm-Ruger, not to the professor. I agree with his position completely. If a company won't help you sell their product, why should you waste any bandwidth on them? Other companies make excellent handguns and are willing to work with "the industry."MinnMooney said:
If you are a NRA certified instructor Ruger has an "instructor purchase program" where you can buy pistols for instructional purchases at a good discount. They do require you send in your certs before they'll send you a price list.
Do this: Call Ruger again and ask for "Marketing and PR" and explain you are looking for the person who runs the "instructor purchase program." Once you get that person, ask for the info to send your NRA creds in so you can participate. Mention that you'd also like some catalogs to share with your students. I bet you'll get them then. It's all a matter of talking to right person.
I got a Ruger catalog when I signed up for the instructor purchase program a few years back. I don't have any contact info handy, so you'll have to figure out who to talk to at Ruger on your own. IIRC, I just called and asked for PR or Marketing and then explained what I wanted to whoever answered. It didn't take long before I was talking to the right person.
Now, don't expect 50 catalogs, they are expensive to print and ship, but I'm sure you can get a few from them
Yes, it's more hassle on top of what you've already done, but Ruger does make good guns and you should do what's right by your students.
Everybody has some bad customer service story about every gun manufacturer out there. This just happens to be your story about Ruger. Get over it and realize you just haven't talked to the right person at the company yet and that Ruger generally does offer good customer service.
If I boycotted companies based on other people's compliants, I'd never be able to buy any guns. The only company I have completely written off for poor customer service is HK and I think their overall record in that dept speaks for itself.
Do this: Call Ruger again and ask for "Marketing and PR" and explain you are looking for the person who runs the "instructor purchase program." Once you get that person, ask for the info to send your NRA creds in so you can participate. Mention that you'd also like some catalogs to share with your students. I bet you'll get them then. It's all a matter of talking to right person.
I got a Ruger catalog when I signed up for the instructor purchase program a few years back. I don't have any contact info handy, so you'll have to figure out who to talk to at Ruger on your own. IIRC, I just called and asked for PR or Marketing and then explained what I wanted to whoever answered. It didn't take long before I was talking to the right person.
Now, don't expect 50 catalogs, they are expensive to print and ship, but I'm sure you can get a few from them
Yes, it's more hassle on top of what you've already done, but Ruger does make good guns and you should do what's right by your students.
Everybody has some bad customer service story about every gun manufacturer out there. This just happens to be your story about Ruger. Get over it and realize you just haven't talked to the right person at the company yet and that Ruger generally does offer good customer service.
If I boycotted companies based on other people's compliants, I'd never be able to buy any guns. The only company I have completely written off for poor customer service is HK and I think their overall record in that dept speaks for itself.
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