4 days after my order for a K31, I get called and told that they sold me a rifle with no front sight and 50% bluing with rust on the receiver. As such, they were willing to go down $49 dollars in price. Unacceptable. What's worse, the refund will take a week to go through, leaving me jumping out of my skin for my K31, now coming from another retailer. My cz-82 was a good buy from AIM, but it will also be the last.
Never calling AIM again
- Thread starter Jac04dfsu
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kwelz
Member
Did you ask for a full refund? Did you ask for another gun?
I am not saying right or wrong either way. But a badly worded first post trashing a company without much info really doesn't have much merit.
I am not saying right or wrong either way. But a badly worded first post trashing a company without much info really doesn't have much merit.
highorder
Member
I'm also wondering if you gave AIM a chance to make it right before coming here to trash them.
No4Mk1*
Member
Sounds like outstanding customer service to me.
They called you with their mistake and offered a discount or refund.
All more reason for me to keep using them.
They called you with their mistake and offered a discount or refund.
All more reason for me to keep using them.
Sebastian the Ibis
Member
Aim does stuff a little strange, like only allowing you to ship to the address on your FFL, even if it is ammo, unless you email them to change it. But I have found them to be extremely professional, with great prices.
W.E.G.
Member
I've dealt with AIM quite a bit.
But for one instance, I've been 100% satisfied with the product.
I had one occasion to use AIM customer service because of some .38 Special ammo that had issues with
( MFS 38 special case split problem ). I found AIM's handling of the issue to be courteous, prompt, and professional.
I rarely have to "send things back." But, I won't hesitate to do so if the product is clearly defective. I found when dealing with a few other companies, as in my experience with AIM, it helps immensely to WRITE your complaint. Specify exactly what is wrong, and specify exactly what remedy you seek. Be thorough, concise and courteous.
Phone calls alone, without a letter to confirm, tend to get confused, or misunderstood.
But for one instance, I've been 100% satisfied with the product.
I had one occasion to use AIM customer service because of some .38 Special ammo that had issues with
( MFS 38 special case split problem ). I found AIM's handling of the issue to be courteous, prompt, and professional.
I rarely have to "send things back." But, I won't hesitate to do so if the product is clearly defective. I found when dealing with a few other companies, as in my experience with AIM, it helps immensely to WRITE your complaint. Specify exactly what is wrong, and specify exactly what remedy you seek. Be thorough, concise and courteous.
Phone calls alone, without a letter to confirm, tend to get confused, or misunderstood.
sansone
Member
I have done a transfer involving Aim and found them to be misleading on gun condition.
AIM sucks! I spent $10k+ with them in the last year and I keep finding more stuff that I want. They gotta stop selling all kinds of cool stuff at great prices. They have a 10% off mags and accessories for Thanksgiving which is nice as well.
Having said that.... I haven't had any problems with the guns I have bought from them but I suppose that they must sometimes ship out something that isn't quite right. It seems like they are working to resolve the situation, gave you your money back. What more do you want?
I occasionally email them with questions and have always gotten a good response back.
Having said that.... I haven't had any problems with the guns I have bought from them but I suppose that they must sometimes ship out something that isn't quite right. It seems like they are working to resolve the situation, gave you your money back. What more do you want?
I occasionally email them with questions and have always gotten a good response back.
Sunray
Member
Apples and oranges. A K31 is a milsurp. A CZ-82 is not. Any on-line dealer that takes the time to call you, admit their mistake and offer a lower price, can't be a bad place. Especially for milsurps. Most of 'em are sold on an 'As is' basis.
groundhog34
Member
The idea of $49 discount and a week for a refund are ridiculous. That type of customer service is to be condemned. An immediate full refund is the only acceptable course of action.
Erik M
Member
I can do nothing but sing praises about AIM. They sold me my CZ82. I think their response to OP is more than fair and Im sure they would have provided you with a refund.
Exactly. Not like one person would do damage to thier reputatuion anyway.
kwelz
Member
Groundhog you realize that even if they issues the refund right this instant it can take up to 30 days for the card company to process that refund. Paper checks are sometimes faster depending on how your system is set up but if you use a processing service for those then it could be slow as well.
The offer of a partial refund was actually quite nice on their part. I have a lot of doubt about the OPs story. Was there rust or was is something else? What does he consider 50% bluing? How about posting some photos?
I swear the Now Now Now attitude I am seeing more and more of is starting to really disturb me. Have we become so spoiled that we now consider a week to long to wait for a refund on an item that we have but just didn't meet our expectations.
The offer of a partial refund was actually quite nice on their part. I have a lot of doubt about the OPs story. Was there rust or was is something else? What does he consider 50% bluing? How about posting some photos?
I swear the Now Now Now attitude I am seeing more and more of is starting to really disturb me. Have we become so spoiled that we now consider a week to long to wait for a refund on an item that we have but just didn't meet our expectations.
I assume that call was from the FFL doing the transfer? If so 4 days total to have ordered, have shipped and received is pretty freaking good. I've seen other's take a week+. If AIM called you out of the blue before they shipped, then that's a +1 to them. As to the condition, it's mil-surp, try that with Century and see what you'll get... hell you'd get shipped what ever the angry monkey pulls out of the barrel...
I doubt that was a final offer/only offer and you worded it that way just to make it sound like they wouldn't take care of you. A $49 discount is acceptable if you wanted to keep the rifle b/c they are rare, getting rare, or out of stock. They wouldn't offer a replacment b/c they didn't have one and weren't getting any more any time soon, that's acceptable. I'm sure a full refund was offered if you didn't want the rifle, that too is acceptable. Giving you the rifle for free, is unacceptable. Making a rifle appear out of thin air is impossible.
OK, so they did offer a full refund, as they should have if you didn't want to keep the rifle. As other's have said before, with these mil-surps it's often a buy "as is." As to the refund's lenght of time, that's not AIM, that's these CC companies. Nothing anyone can do here. AIM is out of K31s; so again, nothing else can be done there either. Good luck with that other retailer, hope they take care of you if/when something is wrong with this new K31.
Probably newer gun that they more than likely had several in stock of vs. probably older gun they had a very limited supply of with large demand. Two totally different things.
It sucks, I know you're pissed but think before you bash. What else could they have done? Given you someone else's gun that hadn't shipped? Yeah, they'd have a hell of a time explaining that one to the other customer... plus it sounds like you were the last one in line.
You bought into the OP's half truth. You do realize that a week+ to process a refund is b/c of the CC companies NOT AIM. Yes, they are fast to pull the funds out but slow as hell to put them back in. There is 0 AIM can do to speed this up beside maybe cut a check, mail it and then you deposite it. Hell that'd probably still take a week and if push came to shove the OP could contact his CC company, explain the situtation and probably have his CC approve his replacement purchase while waiting for the refund to post (if he was near his limit).
The $49 discount is an acceptable offer due to the nature of the item being purchased: high demand, low/no supply, OP is probably last in line and no body to return defectives to. The only other option being a full refund which we've already discussed and was infact offered too.
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J_McLeod
Member
I second this. Darn company keeps selling good stuff at good prices.
Birddog1911
Member
Groundhog, you might stop to breathe and take time to realize that it is a holiday weekend, and things take time through a credit card company. Sheesh.
Another very happy customer with AIM; they will get more money from me.
Funny how often someone signs up just to poop on a company, never to be heard from again.
sappyg
Member
scratching my head.
OPs 1st and only post was to create a thread for the sole purpose of trashing AIM.
i smell troll.
OPs 1st and only post was to create a thread for the sole purpose of trashing AIM.
i smell troll.
FMJMIKE
Member
I love AIM. OP is off base with complaint !
ssfeldjager
Member
A troll, perhaps? 
riomedinamike
Member
- Joined
- Jan 31, 2006
- Messages
- 61
I have always had a great experience with AIM and will continue to buy from them. My orders have always arrived promptly and the price can rarely be beat or even equaled by other vendors. As for rust on a military surplus rifle, that is what steel wool, elbow grease, and a little cold blue are for. The front sight is different story, and it appears from your post AIM did the right thing by offering you a choice of a discount or a full refund. What more would you demand from any seller?
soloban
Member
I'm going to add another + for AIM. Check out this M1 Garand they sold me.....
kwelz
Member
It would seem so.
MudPuppy
Member
If a troll set out to bash AIM, quite the opposite reaction--
AIM is my preferred online vendor. I'm glad I moved away from Waterhouse (ffl in Austin) or I'd have gone broke! (haven't found a good ffl near Seattle yet).
AIM is highly recommended by me. (and if you're near Austin, so is Waterhouse)
AIM is my preferred online vendor. I'm glad I moved away from Waterhouse (ffl in Austin) or I'd have gone broke! (haven't found a good ffl near Seattle yet).
AIM is highly recommended by me. (and if you're near Austin, so is Waterhouse)
Tim the student
Member
Soloban, that sure looks like a CMP manual with that rifle...
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