First off, I am a brandnew member even though I must have read about every post on this board over the last few months as a guest. I must say there is an astounding amount of great information here and I can see I am in for many late weekend nights browsing for info.
Anyway on to the question...I purchased a NIKON Monarch 6.5-20X44 last February and didn't even mount it until this summer. Upon sighting it in I noticed that my groups were excellent at any power up to 16X, after 16X I start seeing 3" groups. So I figure I'll send it in and get it repaired right??? Well NIKON wants to charge me $170 for repairs!!?? I call CS and complain and they tell me I should have sent a proof of purchase with the scope. I guess I figured that a lifetime waranty from NIKON was more reputable than that. I know I should of kept the receipt but I doubt I could have kept it around for a lifetime
. So I went to the store I bought the scope from and they were able to write me up a new sales slip and back date it.
I guess I'm just wondering if anyone else has had to deal with NIKON customer service and what kind of experience did you have?
Thanks,
Colin
Anyway on to the question...I purchased a NIKON Monarch 6.5-20X44 last February and didn't even mount it until this summer. Upon sighting it in I noticed that my groups were excellent at any power up to 16X, after 16X I start seeing 3" groups. So I figure I'll send it in and get it repaired right??? Well NIKON wants to charge me $170 for repairs!!?? I call CS and complain and they tell me I should have sent a proof of purchase with the scope. I guess I figured that a lifetime waranty from NIKON was more reputable than that. I know I should of kept the receipt but I doubt I could have kept it around for a lifetime
. So I went to the store I bought the scope from and they were able to write me up a new sales slip and back date it. I guess I'm just wondering if anyone else has had to deal with NIKON customer service and what kind of experience did you have?
Thanks,
Colin
