No more Rugers for me

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MachIVshooter

MachIVshooter

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I just got off the phone with the Eastern plant (after being on hold for 17 minutes) with the intent of purchasing a .327 FM cylinder for my .32 H&R mag SP101. First, the lady tries to tell me that you can't change cylinders on DA revolvers :rolleyes:. Anyway, they refuse to sell the .327 cylinders and tell me that I have to buy a new gun. I say they can either take some of my money now and sell me a cylinder, and I'll continue to deal with them OR they can NOT sell me the cylinder and I'll not be buying any more Ruger products. By this post, you can probably figure which way that went. Perhaps this seems like an awfully hard line to draw, but if a company refuses to sell me something that is perfectly legal to sell, I don't do business with that company. This is also not the first time I've been severely irritated by Ruger's poor CS, but at this point I'm simply done with them.

So no more guns with owners manual's printed on the barrel for me.

/Rant off.
 
That's strange, as they have a good rep. for customer service. I would complain to someone who is as high up the food chain as you can find.
 
You may know what you are doing, but Ruger likely is going the safe route and doesn't want to be party to modifications outside of their control. Of course they may just want to make more money. I'd go call them again and talk to another CSR or email them.
 
Ruger won't sell some parts to customers.
I wonder if cylinders are one of those parts. I do know that they have a lifetime warranty on any Ruger - even used ones.
If you get one that doesn't work you just send it back and they'll work on it.

I can see why you'd be mad, but IIRC, cylinders have to be fitted by someone who knows what they're doing.
Do you fit that criteria?
 
Ruger is very skittish about selling parts to "civilians," even things as simple as replacement slides/barrels for their autos. They prefer you to send your gun in for repair rather than trust you to do the work...
I don't like it myself, but I accept this position as One Of Those Things. I think Ruger guns are worth this mild irritation.
 
It's perfectly understandable to me.

First, DA revolver cylinders do need to be fitted, or at least checked for proper timing by someone qualified to do it.
If they sell it to you, and you put it in and hurt yourself, you can sue them!

Second, why would they want to allow one of their guns out there with a cylinder that doesn't match the caliber marking on the barrel?

Third, they are in business to sell new guns.
That's what they do.
That's the reason they brought out the .327 Federal in the SP101 in the first place, to sell more new guns!

Not to enable you to convert old guns, so you don't need to buy new guns.

rcmodel
 
My guess is that a cylinder is not considered a drop in part. Sure enough they sell one to you or someone who drops it in the gun, the gun blows up and Ruger ends up being sued.

I can see why they would not do it.

Did you inquire about them doing the install on it?
 
You might ask if they can fit a .327 cylinder if you send it it. Nearly ALL gun makers have parts that they reserve for only their service centers or "armorers".

Any company selling a cylinder to a private party [unfortuneately] opens themselves up for HUGE liability issues.
 
I know for a fact that you can send Ruger a Vaquero in .45 LC and they will fit you a cylinder to fire .45 ACP. Don't see why they wouldn't fit you a cylinder for .327...
 
I'm sure it's a liability issue. Does Ruger offer any smithing services that could fit the cylinder for you?

I'm interested in the outcome of this since I want a .327 cylinder for my SP101 as well.

Keep us posted.

Thanks,
DFW1911
 
If I was a gun maker and you wanted to modify one of my guns so that it chambered a cartridge that puts out at least twice the pressure of the one I designed it for (20,000 cup for .32H&R mag and 45,000 psi for the .327 Federal mag), I wouldn't help you blow your hand up and sue me into the poor house either.
 
i have come across this from ruger as well. NO PARTS AT ALL, EVER! in fact i wanted to detail strip my wife's p-89 and the cs rep wouldn't tell me how to take it apart. i finally said "look lady im just trying to clean the carbon out of the slide" and she lowered her voice all shifty and secretive like and told me what i needed to know.
 
I do know that they have a lifetime warranty on any Ruger
Click to expand...
Ruger offers no warranty on their guns.

Their CS acts as a de facto warranty, but they have no legally binding warranty.
 
Few issues:

First, it's not as simple as a drop-in part (liability...don't want to get sued if someone (not you;)) screws it up and hurts themself).
Second, it would not match the caliber markings on the barrel...another liability.
Third, they want you to buy a new gun.

I'll keep buying Rugers :)
 
As I read about the new 327 mag. in one of the gun rags this past weekend, I was interested and made a call this morning to Ruger for the exact same reason as the OP; to inquire about getting a .327 cylinder for a 32 H&R SP101. I was only on hold about 2 minutes and the CS rep. politely stated that they were waiting to see how well the round sold before they started making conversions on existing guns. Since the cylinders are factory-fitted, the revolver will have to be shipped to them for the conversion. They may start offering this service in a couple months. I also inquired about having the H&R cylinder reamed to accommodate the 327 mag cartridge, but the CS rep said no-go, since the metallurgy is a bit different due to the much higher pressures of the new mag round.

Like other posters have said, this is for liability reasons.

The CS rep I spoke with was courteous and professional - - must not have been the same one the original poster contacted.

Call back in a couple months...they may start doing the conversions then.
 
Ruger is Lawyer-phobic

Do not send them your gun if you have lightened the trigger. They will "fix" it for you by replacing any aftermarket springs and parts as well as any of their parts that have been altered. I have known more than one guy who has sent their professionally tuned Ruger Vaqueros in for refinishing etc. only to have them returned with factory original parts installed. I don't even think they will return your parts but,I am not sure of that.
 
Ruger will repair any of their guns you send in, no matter how old... probably the best CS and "warranty" in the business.
Click to expand...

ROFLMAO.gif

Not a big fan of Ruger. Their engineers don't even understand the concept of tolerance stack and the level of knowledge held by their 1st tier customer service employees is lacking.

Ruger - proof positive that you get what you pay for - which in their case isn't much no matter how ya spin it.
 
I have never bought, nor will buy anything Ruger. Period. Google 'Ruger letter'

Old Billy boy Ruger didn't do gun owners any favors with the last AWB. For that Ruger get none of my money ever. Bastards.
 
Unless Ruger has changed their policy in the last couple of years, they will not sell any parts that have to be fitted to anyone other than gunsmiths!

I think you will find this true of S&W, Colt, etc!
 
Boy, this is sure the high road to take on a company that is just starting to reshape it's views toward the carry movement....

In every industry, there are parts which are considered factory or dealer only, I see nothing wrong with a company monitoring its liability risks by keeping those parts it deems safety risks under those parts.

if it bugs you so much, pay someone to rebore your own cylinder.
 
Likewise, I had them repair a TRASHED Security Six that had been rusted out, pitted and had multiple busted internals. They de-rusted it, reblued it, gave it new lockwork, replaced the sights and replaced the grips all for $80 in costs. Can't beat that with a stick.

Personally I can see why they would be HIGHLY RELUCTANT to sell a cylinder of a brand new model to someone who has indicated a desire to hack up an older SP. There are significant legal ramifications if something should go wrong. Maybe they'll do rebuilds themselves. But for the time being what you're asking is like asking them back in 1998 to ship a Casull cylinder so you could try to fit it in something else. It's nuts.

Ruger - proof positive that you get what you pay for - which in their case isn't much no matter how ya spin it.
Click to expand...

Are you saying Rugers are poorly made? I've owned close to fifty of them over the years. I have found some of the triggers to be too stiff but I've never had any substantive problems with them.

I have never bought, nor will buy anything Ruger. Period. Google 'Ruger letter'
Click to expand...

Give me a break. First of all, this comment has nothing to do with the thread. Secondly, you're complaining about something A DEAD MAN wrote A GENERATION AGO regarding a law that has since been allowed to die. Third, what BILL RUGER opted to write, or the opinions he held in the late 80's, has nothing legally or morally to do with Sturm Ruger Inc, a public corporation. If you can't understand the difference you need to study up on the corporate form.
 
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