I had a P-11 that worked wonderfully for me. It was purty accurate ta boot.
That being said, KT does not make there guns all nice and shiny. There is a definite break in period to get things polished up inside, or you can just do your own fluff and buff, which is what I did.
I also added a pencil eraser trigger stop and a Houge Handall-Jr.
My father wanted a small 9mm, he liked my KT, so I sold it to him and purchased a J-Frame revolver. I'm more accurate with that KT than the .38 Snubby.
ETA:
Never dealt with KTs customer service. I hope everything works out. Sounds like the supervisor cares about his companies reputation, that should work in your favor.
You have to love the internet, companies are so much more accountable to individual customers these days. If i have a problem with a gun, I can post it on the internet, and voila, thousands of people now know of the problem, holding that company a little more responsible.