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Paras poor customer service

Discussion in 'Handguns: Autoloaders' started by TexasPatriot.308, Jun 30, 2010.

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  1. TexasPatriot.308

    TexasPatriot.308 Member

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    I guess I have purchased my one and last Para. cant get customer service on line, recording says they will return my call, so far no human contact yet. I was looking at a couple more .45s but it's gonna be the new Remington or a Colt, at least they will talk to you. anyone else have same problem with Para?:mad:
     
  2. ichiban

    ichiban Member

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    Yep. I sent them emails and called many, many times with no response. Don't call the customer service number, try the service center line. That is the only way I was able to talk to a human being during the 16 weeks they had my LTC for refinishing. Once I got a human on the line things went well.

    S&W and Springfield make nice products as well. :- )
     
  3. klash545

    klash545 Member

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    friends dont let friends buy para :) they're the only guys charging milled prices on cast guns
     
  4. Strahley

    Strahley Member

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    Never had to deal with Para's customer service, but I won't own another one of their guns anyway

    The only gun company customer service I've ever called was SIG Sauer, and they were excellent. They've won me over as a lifetime customer of theirs. I've heard the same of Glock, but I shouldn't ever have to use their customer service *crosses fingers*
     
  5. wojownik

    wojownik Member

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    I only have good things to say about Springfield's customer service.
     
  6. Runningman

    Runningman Member

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    I never known anyone who bought a Para new, that was ever happy with it. I'm surprised they are still in business.
     
  7. schmeky

    schmeky Member

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    I don't own a Para, almost bought one a few months ago but all the negative comments steered me to buy something else.

    Anyway, the American Rifleman recently had a big write up on Para, the history, the recent move to the USA, and how the folks at Para were customer focused and committed to a quality product.

    Not the first gun-rag to do this.
     
  8. SuperNaut

    SuperNaut Member

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    Very happy with mine.
     
  9. HOME DEPOT GEORGE

    HOME DEPOT GEORGE Member

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    Get the Rock Island Hi Cap 1911 Para clone you will be happy [​IMG]
     
  10. rd2007

    rd2007 Member

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    I love my ESP and so does my son, so now Runningman knows a couple more...
    Sure is a lot of hate against Para and a lot of it seems to come from people that read something somewhere or heard someone say something about something they heard from someone.

    Only CS I ever had to call on any of my guns was Mossberg. They answered my question and the problem ended up resolving itself.
     
  11. matt_s07

    matt_s07 Member

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    I'm in the market for a decent, starter 1911. Are the Para's decent guns with bad CS, or should I look at Springfield. I don't want to base any decision on CS alone. I guess the best case scenario would be that you wouldn't have to call CS in the first place. Thanks!
     
  12. rd2007

    rd2007 Member

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    I was comparing the ESP with a basic SA 1911 GI and (at the time) the Para beat it. That at the time has a big * next to it because Bud's had the ESP on sale for $530. The basic SA just didn't have the same features at that price point. Now the ESP is back up to $620, so the decision would be more difficult.

    BTW, I'm in agreement that it is much better to never know how the CS is.
     
  13. ccsniper

    ccsniper member

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    Probably because Para buys ad space and you want those who pay your bills to be happy.
     
  14. 1KPerDay

    1KPerDay Member

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    Exactly. I've had 2 Para-Ords (canadians) and both have been absolutely stellar. However judging quality/customer service/anything by what the gun rags write is not the best idea.
     
  15. wgp

    wgp Member

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    My Carry 9 and Carry 12 are both excellent pistols. I had one ammo-related issue a while back and emailed George Wedge at Para, he answered the next day with an explanation and solution. So, for what it's worth, I'm happy with Para.
     
  16. matt_s07

    matt_s07 Member

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    I am not trying to hi-jack the thread, but I guess I am in a way. I don't want to start a this one/that one thread. Just between the folks on this thread, what are the opinions of the Para ... ESP and the Springfield GI Milspec?
     
  17. Thaddeus Jones

    Thaddeus Jones Member

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    Para got me once with the 7.45 LDA. Sweetest trigger I ever squeezed. Too bad it was attached to a POS Para Ordnance product.

    NEVER AGAIN!!
     
  18. TeamPrecisionIT

    TeamPrecisionIT Member

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    I haven't had good experience with their customer service at all. I had an issue with my GI Expert - I wrote 3 seperate emails, called 4-5 times and still nothing for close to three weeks. I had already gotten the problem figured out and fixed by then so I told them to f off. I will never buy another Para product, but I do like my GI Expert.

    Damian
     
  19. JDGray

    JDGray Member

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    Para really pissed me off!! Had a 4 month old Para Carry that I bought used on GB, but when I recieved it the frame was junk. The ejector pin hole was egged out, and was unserviceable. The dealer took it back, even had the original purchaser turn it in for warranty, and fought with them to cover it, which after a few months they replaced the gun. Para never answered my emails about warranty service the week I owned it, and pretty sure they would have said sorry about your luck, if they would have giving me the courtessy of a responce of any kind. Para accused the original owner of drilling on the frame, and turned him down on his claim for a good month. Classy opperation!!:barf:
     
    Last edited: Jul 1, 2010
  20. TexasPatriot.308

    TexasPatriot.308 Member

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    I love my GI Expert too, but 5 days and 4 phone calls later, no response from Para...
     
  21. hammerdude

    hammerdude Member

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    Wow and I was looking at their PXT Limited .... a little apprehensive now.
     
  22. Jed Carter

    Jed Carter Member

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    For CS no one beats STI. like you would need it, they run right out of the case. If Para doesn't return voice mail, you may have better luck with E-MAIL. You never know the message may be garbled or uninteligible. Try email, be nice
     
    Last edited: Oct 2, 2010
  23. BlayGlock

    BlayGlock Member

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    The worst CS I have ever had from a gun company was from Para.
     
  24. REAPER4206969

    REAPER4206969 Member

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    Glock/Smith & Wesson/Sturm, Ruger/Kel-Tec all have world class customer service in my experience.
     
  25. Kingofthehill

    Kingofthehill Member

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    That has to be one of the DUMBEST things i have read online.

    really...
     
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