Phone call to marlin

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Texas1880

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called marlin asking when they’re gonna start production on their 1894c they promised in 357. They said they don’t know and maybe not at all. I was dumbstruck for a minute. The guy said even the 357 lineup is in the catalog, they had no plans to start production and didn’t know at all. What? Guy was like, they know people want them, people call all the time...


In better news, I called Winchester, and they had a firm answer on their 1892 carbine. It will be in stores by August. A huge number. Said to call starting in July to reserve one. Much better customer relations person on the phone.
 
Given the “quality” of recent Marlins that I have seen, I don’t think I could bring myself to buy one.

As much as I hated to see Winchester move lever gun production to Japan, at least those guns are exceedingly well made.
 
“.....exceedingly well made.” I agree - the fit, finish and detail is amazing for a production piece (but you pay for it).
 
Texas1880 said:
called marlin asking when they’re gonna start production on their 1894c they promised in 357. They said they don’t know and maybe not at all. I was dumbstruck for a minute. The guy said even the 357 lineup is in the catalog, they had no plans to start production and didn’t know at all. What? Guy was like, they know people want them, people call all the time...


In better news, I called Winchester, and they had a firm answer on their 1892 carbine. It will be in stores by August. A huge number. Said to call starting in July to reserve one. Much better customer relations person on the phone.
Click to expand...
It's very disheartening having to give people bad news and apologize for your company all day on the phone. Espescially when the suits seem like they don't want to hear what the customers are telling them- through you. I should know......it's a big part of what I do now.

The people who care can't fix anything and the people who can fix things don't care.

By comparison, the nice lady I recently talked to at Weatherby couldn't have been more chipper! I guess things are going pretty well over there.
 
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I drove to Frankfort NY yesterday for lunch with a friend of mine who works at the factory. He said morale was on the low end. I didn't ask him about the .357. We did talk about my 1894 in 45 Colt. I went over some problems I had with it when it was new, and how I fixed them. Its not that nobody is aware of the problems they are having at "The Arms" in Ilion NY. Hopefully they will get their act together and get a .357 out the door without all the early production issues seen on their other rifles.
 
DPris said:
The guy you talked to was wrong at Marlin.
Denis
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Ever stop to think the Marlin guy was right and told him this because of the Remington bankruptcy? If they are going under or having issues it doesn't make sense to make new products or obtain new machines.
 
I find it very unlikely Marlin or Remington will actually shut there doors.
Having been employed with more than one company that's folded or foldedish (that's what happens when u work for start ups), I've gone thru the sucky no money, company sucks, we all getting laid off, who's getting laid off, crap guess I need to start looking for a new job blues.
It's alot harder on the customer service level employees than anyone else as not only do they have the same issues as the floor staff, consumers expect them to know what's going on.
So from a guy that's been there, cut them a little slack for the time being.

As to the conflicting info, it happens especially durring a shake up like this, usually someone gets a signal crossed (and or the information isn't flowing properly at the time) and it makes enough sense they repeat it. I'd just hang on and see what happens in the next few months
 
Asked my Marlin guy today what stage they're at with the .357s, email response is:
"That rifle was fully released for production last week."
"We are building them and shipping as fast as we can."

He is reliable & in a position to know.
Denis
 
You are very welcome.
I've been following the .357 myself.
He says he's seen one with my name on it & will check to see where it got off to. :)

You can't really expect, in most cases, to get much useful info on company plans from the phone people you get when you call in.
They either don't know or aren't allowed to say.
And some, as you see, give out erroneous info.
Denis
 
DPris said:
Asked my Marlin guy today what stage they're at with the .357s, email response is:
"That rifle was fully released for production last week."
"We are building them and shipping as fast as we can."

He is reliable & in a position to know.
Denis
Click to expand...

Hey this is great.

Thanks much sir.
 
Mine was in a group of four in their "gun room", whatever that means.
I did not, I'm sorry to say, remember to ask if yours was among 'em. :)

They should be hitting the distribution channels, so keep looking locally.
Denis
 
We are building them and shipping as fast as we can
Click to expand...

Now lets just hope they work.... and don't have all the QC issues as before... when they looked and worked like they were built just as fast as they could....
 
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I am a proud owner of an older 336 that is a "beater" and has everything on straight and handguards that are tight, but it looks like some cowboy dragged it behind his hoss. :)

M
 
M1key said:
I am a proud owner of an older 336 that is a "beater" and has everything on straight and handguards that are tight, but it looks like some cowboy dragged it behind his hoss. :)

M
Click to expand...
Same here. Old microgroove 30-30. It shoots great with handloads though.
 
I'm marlin poor...4 22s, and 4 centerfires. I own more Marlins than any other brand...good thing I diversify my brands... I will own another 357 lever, I hope that it's a marlin.
 
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