Thought I would pass along a very pleasent experience I had with the Leupold factory service center. I have an older Vari-X II 2-7X28 scope that I inherited from my father. Recently I dug it out of the closet with the idea of mounting it on a rifle without optics. I noticed that I was having trouble getting the reticle in sharp focus so I decided to ship it back to Leupold. I sent it by U.S. Postal Priority Mail (shipping was $10.00 with insurance and delivery confirmation from Houston, Texas) on Sat. July 16, Leupold sent me an e-mail on Mon. July 18 confirming receipt. The scope was repaired on the 20th and UPS(United Parcel Service) delivered it today. They sent me a letter telling me that they completely disassembled the scope, "checked windage and elevation travel, image jump, drift, loss of motion. parallax and image quality,checked cam followers, screws, lens and pivot tube slots". They did find a problem with the Erector system and "rebuilt/reworked" that system. They sent me a diagram of the reticle adjustment before and after they repaired the erector. I also elected to have "Target Knobs" added while they had the scope. This of course involved a fee which I sent with the scope. To my pleasent surprise, I now have a 1/4 MOA "click" ajustments where before I had a non click smooth vernier 1/2 MOA adjustments. To say the least, I am very pleased.
Pleasant Experience with Leupold Factory Service
- Thread starter Henry455
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P95Carry
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Some nice pos feedback there.
I only had a phone experience but was very satisfied with my result. Had probs with my Ruger #1 on which I had placed a spare 3x9x40 VX-II and just could not get zero. Guy I spoke to mentioned the probable need for some concentric rings from Ruger to replace the issued ones. It was it seemed not too uncommon a problem.
I followed his advice and solved the prob - Ruger too very helpful. He was still quite prepared to have scope back if needed but, his experience won the day. Very pleasant guy to deal with.
I only had a phone experience but was very satisfied with my result. Had probs with my Ruger #1 on which I had placed a spare 3x9x40 VX-II and just could not get zero. Guy I spoke to mentioned the probable need for some concentric rings from Ruger to replace the issued ones. It was it seemed not too uncommon a problem.
I followed his advice and solved the prob - Ruger too very helpful. He was still quite prepared to have scope back if needed but, his experience won the day. Very pleasant guy to deal with.
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