A (unimpassioned) counter-point to
@nature Boy’s correct assertion of better service from a custom maker than a box-store brand... Maybe it’s the idea of how many years I (hope to) still have in front of me, but I’m always a little reticent to ring that “you’ll talk to someone who actually knows” bell without also acknowledging the fact many of these custom action companies are built and carried on the backs of one or two owners/founders. Most of my custom rifles have been built by guys older than me - a couple have since died - so if my son has an issue with his grandpa’s Remington 700 20, 30, or 50 years from now, versus my Spanish Mauser or the new Impact I’m going to order for his mom, after I’m dead, Remington will likely answer the phone, while Van who built the Mauser can’t and won’t, and who knows what happens to Impact and Tape-matics after Wade, Tate, and Robin are gone (God forbid any time soon).
Another wrinkle in the service discussion is the undeniable reality - an average custom rifle buyer might have more questions than the average unwitting factory rifle buyer, so we might call custom makers proportionately more often, but let’s be honest - custom actions are going to have proportionately less - far less - defects and issues reaching the market. A bunch of us might have to call Savage about warped forends on a particular era of 12 FV’s, which never would have happened with GAP rifles, let alone see the light of day in customer hands. You know what you’re going to get with a custom action or custom rifle. You might get lucky with a factory rifle, or you might not. So it’s a paradox - we’re more likely to NEED customer support from a factory maker, but not as likely to get the same quality of support.