RCBS customer service

[trkyshootr]

A big thanks to RCBS. . . . A few weeks ago I broke a depriming pin while depriming a Berdan-primed brass case. I called RCBS, told them what happened, and asked how to get replacement depriming pins. The customer service representative asked me what caliber, and then sent several pins along with a new depriming stem. My little puffy envelope arrived within just a few days of my call to them. This kind of service certainly inspires customer loyalty.

 

[f4t9r]

Thats the way it should work it pays off for them because you have nothing but good things to say about them !!!!!!!

 

[Rico567]

And you can be back in business even quicker with your own lifetime supply:

http://www.midwayusa.com/eproductpage.exe/showproduct?saleitemid=948706

I got a pack of these longer ago than I care to remember....still have use for one now & then, and can up and running again in under 10 minutes.

 

[lee n. field]

That doesn't help if you've bent the rod as well as the pin.

 

[Smokey Joe]

Rcbs

Yep, nothing here to say except good things abt. RCBS customer support. They are great!

 

[klw]

RCBS is excellent. REALLY very good. I've worn out a couple of their inertia bullet pullers. Send them the old one and they just replace it.

One oddity. You know those plastic strips used to hold primers in their APS primer system. Those are a bit expensive if you just buy the strips and virtually free if you buy the primers in the strips. Well those strips are guaranteed forever also. Wear them out and RCBS will replace them.

I guess some fellows have bought a few of these primer strips and then just reload them over and over and over again. They are guaranteed forever. I asked about that once. The fellow in customer service said that they had enough to keep doing that for decades.

Nice people too.

 

[45crittergitter]

Ditto. Had a similar experience with the lil plastic shellholder bushing in my APS primer. New one is on the way n/c. Thanks for the heads-up on the strips!

 

[klw]

For most of my adult life (assuming I ever was an adult) I collected reloading equipment. Mostly mould blocks and reloading presses. Just before I retired someone offered me what all that stuff was worth and I sold it. Figured I would never get that chance again. Miss it a bit but, well, I had decades of fun and got out of it in one nice clean sale.

Of all the presses, probably 60, I like the Star progressives best. Love is a hard thing to explain but I just loved those units. Had at least one of each including their straightline.

But when it came time to pull back and just reload, as opposed to collecting presses, I picked the Pro 2000 and the Piggyback III. Both use those strips. A Star's primer system, at least if you bought it new, was flawless but... The reason the Star's primer system worked so well was because Elord Mott build each and every unit and he knew what he was doing. Made the first one in the late 20's and assembled each and every one ever up till his death. (Star's made after that were, well, unfortunate). The machine wasn't without potential complications but given Elord skill most users never knew that.

The APS strip system is by far the best I've ever seen. The strips, however, are both the machine's strength and weakness. The strength is that they work very well. The weakness is that the primer part of the company hates making them so they keep jacking the price up. Originally primers in those strips sold for exactly the same cost and ordinary primers. Now that is no longer true. Primers in those strips cost a lot more.

So I've saved all my strips. I've got boxes and boxes of them. Haven't had to load any strips yet but the day will come.