Remington 700 extraction problem

[unwise11]

That's ridiculous, It's funny how remington is so popular, yet their customer service is among the worst.
And the worst thing is, I will probably own one in the future, due to so many tactical stocks made for the action..

 

[hdwilliamsjr]

NCSmitty

Yes I wrote a description of the problems and included the 3 photos that I posted earlier in this thread.

I bought this gun brand new and have only fired 10 rounds through it before sending it in for repair. The stock was in perfect condition when I shipped it.

I'm most appalled by the ethics and integrity of the person who obviously dropped my rifle hard enough that they would have inspected it and noticed the damage and then chose not do anything about it.

It took 3 weeks from the time that repairs were completed until they shipped it.
That makes me wonder if they weren't trying to figure out how to repair it and then someone said "just ship it back and see if he says anything"

 

[VAhuntr]

I purchased a new T/C Icon back in August that was doing something very similar. T/C had me send the rifle back and I received a brand new replacement rifle and a spare magazine 17 days later. Here is what my fired cases looked like:

 

[hdwilliamsjr]

I've been trying to call Remington customer service all day and keep getting a recorded message saying "we are unable to help you today because we are extremely busy. Try again some other time. Sorry if this is inconvenient for you...good-bye"....click
I called the repair center in Illion, NY who serviced / broke my rifle and listened to the automated directory which tells you to call the number for customer service and I just ignored the message and hit zero to speak with a person. She told me to call the customer service number, so I explained to her that "They are extremely busy and don't have time to talk with me today" so she transfered me to some guy named Tom and I got to speak with his answering machine.

Remington seems to address problems with their products and service the same way the French addressed the Germans...."Run and Hide...Pretend we're not here...maybe they'll go away"

Geeze...so frustrating.

 

[hdwilliamsjr]

"Tom" just called me back and offered to send me a new stock - overnight delivery.

Finally...satisfaction...fingers crossed!

 

[~Abstract~]

I've been looking at a 700 SPS....this experience is definitely throwing up some red flags over that potential purchase.

Thanks for updating!