I had to send off a Ruger M77 Hawkeye sporter in .243 earlier this month, the 5th in fact. There was some issues with the stock fit and some feeding issues. Today the 19th I just received my rifle back from them, so what two week turnaround? Not bad considering they quoted 3-4 weeks. The rifle came back beyond my expectations. Everything in the mag well has been polished up and now everything feeds flawlessly and the stock fits absolutely perfect. Ruger didn't charge a thing. Even had UPS pick it up from my house.
Did I mention I picked this rifle up second hand?
Almost forgot, they changed the slotted action screws out for some hex head action screws. All in all I give Ruger a HUGE thumbs up for the customer service! I knew there was a good reason I now own 4 of their rifles!
Did I mention I picked this rifle up second hand?
Almost forgot, they changed the slotted action screws out for some hex head action screws. All in all I give Ruger a HUGE thumbs up for the customer service! I knew there was a good reason I now own 4 of their rifles!