Ruger Warranty Still Tops

[jjohnson]

Just an update here. I returned a 22/45 in late September for warranty work.
The screw that holds the front sight in place sheared off flush in the field so I not only lost the front sight, but it left the broken shank of the screw in an impossible position:banghead: to extract.

Well, as you might expect from Ruger, they repaired it free of charge. Just for good measure, they replaced some springs - this particular pistol's "Just Broke In" for a Ruger (over 10 thousand rounds)

Nice, huh? They DID take a few weeks to get to it, but hey, I know they've been busy with LCP warranty engineering upgrades, so no harm, no foul.

I just wanted to remind you guys what "good warranty service" means so you can factor it into your next firearm purchase.

 

[Supertac45]

Nothing better.

 

[Geezer Glide]

They should be good at it. They have had a lot of practice lately.

 

[gglass]

Nice attempt at a cheap shot Geezer.

I purchased the LCP precisely because of the way Ruger is handling the SR9 and LCP recalls. I can count on one hand the number of companies who would voluntarily subject themselves and their bottom-line to recalls of this size. Do a little Googling to see how few the number of incidents that compelled Ruger to implement these recalls. Try to imagine the scale and cost to the company as well. Most companies have to be dragged kicking and screaming by governments to perform recalls. I can recall a lousy recall by Glock (2001 -2002) where they let the affected Model 22's & 23's stay on the dealer's shelves and only wanted customers to return their guns if they saw irregular wear on the rear rails of certain serial number models... This included LE's who were asked to continue to use the affected models unless they saw the problem on a particular weapon.

Snide and uninformed cheap-shots are certainly not warranted in this case and I think everyone should applaud a company that goes to these extremes for their customers.

 

[basicblur]

I purchased the LCP precisely because of the way Ruger is handling the SR9 and LCP recalls.

The LCP was my first Ruger purchase, but based on the way they handled the recall it'll carry a lot of weight AFA purchasing another Ruger. Heck, I'd have been impressed even if they hadn't thrown in the freebies!

Just got an EOTech back for warranty work-I had to pay 'bout $15 to ship it (insured) and ain't nobody at EOTech said anything 'bout reimbursing me for shipping!

 

[Geezer Glide]

The best customer service that a business can do is to go to all means to avoid the need for customer service. For the SR9, Ruger was using the buying public instead of doing their own R&D. As for the LCP, Ruger didn't copy the Kel-Tec closely enough.

Now, let me say that I do own Ruger pistols and rifles and I like them very much. They are the older models and muchbetter products than they are turning out today.

 

[Sarvisian]

The best customer service I've ever received has been from Ruger with Smith and Wesson being a close second. I have little interest in buying other brands with the great service and outstanding products that these companies turn out.

 

[orchidhunter]

Ruger was in to much of a hurry to get the SR9 and LCP on the market. Ruger is not the same without Bill Ruger around. I don't think Bill would like the use of the uncompensated Ruger beta testors. orchidhunter