Ruger, on 10/02/07 I purchased a factory new firearm from my local gander mountain store.
I had issues with it from day one, apparently the extractor was hitting the new cartridge as it fed into the pipe, causing it to cant up and not go all the way in. On my initial firing, possibly 20 out of 50 shots failed to feed fully into the chamber.
The gunsmith at the store did a little polishing, and while the problem was lessened, (5 per 50) it remained, and is still at an unacceptable level
The store then sent my firearm back to your company for a period of 40 days for you to repair. I eventually got the gun back, and when I had time I took it to the shooting range. Unfortunately, the problem is still occuring approximately 5 per 50
The gunsmith at the store as well as another employee have verified this problem, apparently in their hands it is even worse, rarely getting two shots in a row to fire without a failure to feed. (again, approximately 20 out of 50)
Every time I have to 'test' to see if it has been repaired I drop $20 in range fees, $10 in gas, and $20 in ammo to find out that, nope, it is not fixed again...
The gunsmith at the store stands ready to return the gun, and has contacted ruger, who claims they were able to fire 50 rounds with no difficulty through the gun, and advised me to contact them myself.
I have called and talked to people, left messages on voicemail, and talked to people who take my name and number and promise to have someone call me back, and here I sit waiting for my phone to ring.
Ruger, I bought a brand new handgun made by your company 10/02/07 and the gun did not work it is now 03/05/08, the gun still doesn't work.
Isn't 5 months enough?
I want a gun that works.
I want it NOW.
Stop Fing me around.
I had issues with it from day one, apparently the extractor was hitting the new cartridge as it fed into the pipe, causing it to cant up and not go all the way in. On my initial firing, possibly 20 out of 50 shots failed to feed fully into the chamber.
The gunsmith at the store did a little polishing, and while the problem was lessened, (5 per 50) it remained, and is still at an unacceptable level
The store then sent my firearm back to your company for a period of 40 days for you to repair. I eventually got the gun back, and when I had time I took it to the shooting range. Unfortunately, the problem is still occuring approximately 5 per 50
The gunsmith at the store as well as another employee have verified this problem, apparently in their hands it is even worse, rarely getting two shots in a row to fire without a failure to feed. (again, approximately 20 out of 50)
Every time I have to 'test' to see if it has been repaired I drop $20 in range fees, $10 in gas, and $20 in ammo to find out that, nope, it is not fixed again...
The gunsmith at the store stands ready to return the gun, and has contacted ruger, who claims they were able to fire 50 rounds with no difficulty through the gun, and advised me to contact them myself.
I have called and talked to people, left messages on voicemail, and talked to people who take my name and number and promise to have someone call me back, and here I sit waiting for my phone to ring.
Ruger, I bought a brand new handgun made by your company 10/02/07 and the gun did not work it is now 03/05/08, the gun still doesn't work.
Isn't 5 months enough?
I want a gun that works.
I want it NOW.
Stop Fing me around.
