S&W warranty question??

[critter]

I have just gotten a S&W 337 Ti .38 special. It is from 1999 and I am the 3rd owner. I know why the other two let it go I think.

The barrel is not QUITE screwed in far enough and the front sight leans a bit to the right. Therefore, it shoots left of point of aim.

Will S&W fix it under warranty? (Calling them tomorrow.) Hope so! We'll see and I'll report.

Just looking for opinions and maybe reassurance.

 

[bikemutt]

That was the Marty Feldman model. Seriously though it's hard to imagine the first owner not having Smith take care of the problem.

 

[YJake]

I sheared a pin inside my J-frame's... euh, frame and sent the gun to them in pieces inside of a zip-lock bag.

Received a new frame and my old parts were in the new gun, no issues.

-Jake

 

[fatcat4620]

You can file the claim online. I did it for a sigma. I got it from a guy who bought out used. I just said my slide cracked and they fixed it in a week. I dropped it, not their fault either but I did not tell them.

 

[critter]

Updated: I called them this am and they are sending a prepaid mailing label for me to send it in. Sounds good to me. Said the problem could be easily fixed by them. Happy!

 

[YJake]

Updated: I called them this am and they are sending a prepaid mailing label for me to send it in. Sounds good to me. Said the problem could be easily fixed by them. Happy!

When my J-frame broke I got all kinds of flak from Ruger owners and the like, but I had a new frame in my gun and not a single issue from S&W.

I'll keep my Smiths.

-Jake

 

[Hondo 60]

S&W - Products made in America, & serviced by Americans.

I mean no disrespect to other nations & cultures, but it's dang nice to call a company & speak with someone who speaks English (as a FIRST language)!

My cell phone service is through Straight Talk, I'm guessing the customer service is in the Philippines.
It took me 4 phone calls to get my service started because they could not understand Wisconsin English.