Kruzr
Member
I own or owned both (SA U-C V10, CDP Pro 2, Stainless Target 2). I've also experienced the customer service of both.
Springfields are a hit or miss situation. Their production guns vary widely in quality. SA fit and finish are not as nice as Kimbers in any of the SA production guns (PRO excluded). I had an awful time with their daunted customer service. Mine had finish problems, feeding problems, and accuracy problems. They replaced the barrel and "refit" the slide but it didn't fix the feeding or shooting problems. I ended up fixing the gun myself and then sold it. It was fine but I was pretty frustrated with SA by that time. SA had the gun over 5 weeks after I only had it a week. They paid shipping both ways provided I used a UPS walk-in office. I got a runaround from their customer service reps when I called to find out about the status of the gun and they would never let me talk to whoever was fixing the gun. They also told me that they don't have a range to shoot their guns and were dependent on the weather to go rent range time for testing. So if you have to send them your gun and they need to shoot it, make sure you do it in the summer.
My two Kimbers have a much nicer finish and are accurate out of the box. On one, the adjustable sight broke at 1100 rounds. I called Kimber and they said overnight the slide to them and they will turn it around and send it out the same day they got it. I shipped on a Monday morning and was shooting the gun Wednesday night. I paid shipping one way but spoke to Kimber about it and got a free mag to help offset the cost. The gun now has over 17K rounds through it with no other problem of any kind.
I wouldn't hesitate to get another Kimber but I never intend to own another Springfield (unless I'm given a PRO model).
Springfields are a hit or miss situation. Their production guns vary widely in quality. SA fit and finish are not as nice as Kimbers in any of the SA production guns (PRO excluded). I had an awful time with their daunted customer service. Mine had finish problems, feeding problems, and accuracy problems. They replaced the barrel and "refit" the slide but it didn't fix the feeding or shooting problems. I ended up fixing the gun myself and then sold it. It was fine but I was pretty frustrated with SA by that time. SA had the gun over 5 weeks after I only had it a week. They paid shipping both ways provided I used a UPS walk-in office. I got a runaround from their customer service reps when I called to find out about the status of the gun and they would never let me talk to whoever was fixing the gun. They also told me that they don't have a range to shoot their guns and were dependent on the weather to go rent range time for testing. So if you have to send them your gun and they need to shoot it, make sure you do it in the summer.
My two Kimbers have a much nicer finish and are accurate out of the box. On one, the adjustable sight broke at 1100 rounds. I called Kimber and they said overnight the slide to them and they will turn it around and send it out the same day they got it. I shipped on a Monday morning and was shooting the gun Wednesday night. I paid shipping one way but spoke to Kimber about it and got a free mag to help offset the cost. The gun now has over 17K rounds through it with no other problem of any kind.
I wouldn't hesitate to get another Kimber but I never intend to own another Springfield (unless I'm given a PRO model).