Sometimes the little guy wins...

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Katana

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I've been wanting to obtain some weapons for personal protection / home protection for a good while now. You see, I happen to be disabled, and want to at least feel like I am more in control of things and less vulnerable to attack, and less of a target for those who would take advantage of those like me who are at a physical disadvantage.

In pursuing my interest in weaponry, I went target shooting with a good buddy of mine and his son-in-law. We shot a Ruger P89 9mm, a Smithfield XDm 40, a small 380, the brand of which I forget, as well as a semi-automatic 12 gauge, also of unknown brand. There were a couple of .22 rifles involved somewhere in there, but my favorite was the XDm. I was instantly hooked, and got excited about getting my first weapon.

My buddy let me take his Ruger home to clean (I offered), after showing me how to field strip it and reassemble it. I did take it home, and thoroughly enjoyed the process. That will be one of my favorite parts of having a gun collection (second of course to target shooting) - cleaning and maintaining the firearms.

Anyway, I digress. There is a popular gun shop with a shooting range nearby, but they are known to be about the most expensive place to purchase firearms in our area, so since the local Wally World superstore sells shotguns and rifles, I went in there instead to see what they had to offer. I saw an all-black, menacing looking pump-action 12 gauge shotgun in their display rack, but it had a longer barrel than what I was looking for. The fellow behind the counter said that they carried a shorter version of that Mossberg, but they were out of stock at the time, but should be getting more in soon. I decided to wait and get the shorter version when they came in.

About a week later, I went back in, and they had the shorter barrel version back in the display rack, so I asked the nice girl behind the counter if I could look at it. She apologized and said she had to call an assistant manager to open the case because she didn't have a key to open the firearms cases. Go figure. :banghead: So after waiting for him to arrive, I looked at the gun and decided I'd go ahead and make the purchase (what I didn't realize at that point, being the gun newbie that I am, the shorter weapon I had in my hand was a 20 gauge, not a 12 gauge. DOH! - more on this later), so long as they had one new in the box instead of the one in the rack. He disappeared to go check the inventory, and another assistant manager arrived, I suppose to watch over the opened case of guns. The first assistant manager returned with an H&R (note: NOT a Mossberg) box, with the right price and the right description on the box. He opened the box to let me inspect the gun, and I saw that it was indeed a black pump action 12 gauge shotgun, but it was not completely assembled - the barrel was not attached, but other than that, everything looked fine, so I told them I'd go ahead and make the purchase.

The first assistant manager taped the box closed, and I began the computerized application, after being sternly warned that only I could answer the questions (even though I was the only one there - well, my wife was in the general area, but she wasn't standing at the computer with me) or it would be considered a "straw application", and everyone in the store would be fired - not really, but it seemed to be of supreme importance to the assistant managers involved. Since neither of them were totally familiar or comfortable with the process involved in the sale of a firearm, they enlisted the assistance of yet another (third) assistant manager to make sure everything got done correctly while I finished the application. In the process, they needed to get the serial number off of the receiver, so they cut open the box again and got what they needed, and taped the box closed yet again.

After completing the application, being approved, and selecting a cleaning kit, Rem Oil, barrel cleaner, and some ammo, I paid for my new boom stick and headed out the door, escorted by assistant manager #1 carrying my boxed weapon to the front door. After placing the box in the trunk, my wife and I headed out for a night on the town, unaware of what was to come.

Upon returning home later that night, I had received no less than 10 calls with 2 urgent messages left from two of the assistant managers that assisted in the sale of the shotgun, urging me to call them as soon as possible, because they didn't have me sign two forms needed to make the sale documentation complete. One of them said I would receive a $10 gift card because of the inconvenience, and that they apologized for my inconvenience. Even though it was after 10:00 pm, I called the number they left for me to call, and was told, of course, that they were not in, and that they would be in the next day.

I opened the shotgun box, and began assembling it. I put the barrel on, and that is when I noticed it was the longer of the two weapons I saw in the display case. I suppose I should have taken a better look at it when I looked at the gun in the store, but the barrel length difference was not obvious being that the shotgun was not assembled. To compound the situation, the two weapons were priced $30 apart, the shorter gun being the lower price of the two. The shotgun I paid for had a price tag on the box that was the lower price of the shorter gun, and clearly identified it as a 12 gauge, so I wasn't paying particular attention to the length of the barrel.

When I returned to the store the next day to sign the job-saving paperwork and exchange the gun, I told the assistant manager (one of the 3 stooges from the night prior) about the switch-up, and that I would need to swap out the weapon. He told me that only the general store manager could authorize such an exchange, and that the general manager would not be back until the next day. So, since I was there anyway, I asked to see the shorter gun, just to see how it handled compared to the one I was sold. Come to find out, the shorter gun was a 20 gauge, not a 12 gauge :fire: . Now I was starting to get really frustrated. I told the assistant manager that it would be a return instead of an exchange, because not only did they sell me the wrong gun, but they didn't have anything I would want to exchange it for. He reiterated that it would be up to the store manager to decide if he would take the gun back. Since I could see it would be like trying to milk a tomcat demanding to get the poor sap to give me my money back right then, I got the general manager's name (let's call him Joe) and direct number so I could call him in the morning to make sure he was there before I made the trip. Again. I returned home to disassemble and re-pack the shotgun.

The next day, I called Joe and told him I was coming to the store, and he said a manager would have to walk the weapon into the store for me. OK, fine. I arrived at the store, and told the greeter that I needed her to page Joe X. Her face went pale, as if I had asked her to summon the devil himself. She did, very carefully, as if she were afraid I was about to throw a live grenade into the store prompting a "Code Blue".

Shortly after the page, assistant manager #4 walked up to me, and we proceeded to my truck for him to carry my gun back into the store. At that point, he said that he and the store manager would have to find out from corporate and the ATF what they needed to do to return the gun, and that we needed to leave the gun in my truck. :cuss: At that point, we went back into the store, sans shotgun, and waited on Joe to come see us at the entrance.

Joe finally arrived, and said that it would take at least an hour to an hour and a half to get everything processed, so they would "let me go home" and that they would call me when everything was settled. At that point, I was really disgusted, but I sure didn't feel like sitting in that store for another hour and a half, so I headed home.

No sooner did I hit my driveway, than my phone rang, and it was assistant manager #4 on the line. His first words were "Mr. Katana, unfortunately we will not be able to accept your shotgun for a return." I was about to unload on him when he continued "but we are going to give you a gift card in the amount of what you spent on your gun." I asked "Tax and all, right?" "Yes sir Mr. Katana sir, and we apologize for all of the inconvenience." I laughed all the way to the store, did my best to keep a straight face as I signed for the gift card, and chuckled all the way home. I couldn't believe it. Wally World was in the business of handing out free shotguns! I called my buddy whose Ruger I cleaned and told him about what had happened over these three days, and he almost dropped his phone laughing so hard. I subsequently have shot 15 cartridges worth of bird shot into a stump in the woods in my back yard to see how it shoots. Works great.

Sure it's a Chinese made H&R, but I've read a lot of favorable reviews of this piece, and of course a few negative ones, but I don't think I could have gotten a better deal. I'm going to shoot a few boxes of various kinds of shot and slugs to make sure it is sound before tearing it down, doing a little filing on a couple sharp edges, and taking the appropriate parts to a local shop that does metal plating and have it plated with electroless nickel. I'm working on finding an 18.5" barrel to have plated along with the other parts, so I'll have what I wanted to begin with, and be able to interchange barrels depending on what I'm doing with it. :D

I know, I know, but hey - the plating job will cost half of what I paid for the gun to begin with, but I was refunded the full purchase price plus $10 for my trouble. Like I said in the title of this thread - sometimes the little guy wins!

**UPDATE** - 07/06/2011 - Went to the local gun shop today, talked to a salesperson / shotgun expert, held and cycled both an 870 Express and a tactical version ($379 and $549 respectively), the actions of which my H&R is a virtual identical twin to, and found them to be a bit lighter, the finish a little smoother, but in all honesty, I can't see myself buying much more than a brand name for the difference in price (had it not been free), plus I like the stock on my gun better - a little more "padding" to it. They didn't have a marine version in stock, but he said he would be glad to order me one for $649. :what: I think my decision's made. He offered me a Benelli Nova H20 Pump for $599, and it has a totally different, higher quality feel to it - if I had to choose either gun, I'd definitely go for the Benelli I.S.O. the Remington if I were to have to spend +/- $600. Anyway, now I'm even happier with my gun. In addition, I finally found a source for the 18.5" barrel, but they are backordered, and have been for a while, so for now, it's time to put a couple hundred shells through Wally and see how he holds up!
 
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Yes, you read it right. Shotgun for free plus $10. Unbelievable, huh? I did have to pay for the ammo and cleaning stuff of course, but I got $10 off of that! Total expenditure +/- $17 for the shotty, 2 boxes of bird shot, Rem Oil, bore cleaner, 12 gauge cleaning kit! Thanks Mr. Walton!

Oh yeah - people tend to name their guns, right? You'd never guess what I named this one... Wally!

Of course it was not really a refund - it was in the form of 2 gift cards, but you can spend them at the Murphy gas station, and get $.03 off per gallon in the process to boot, so it might as well be cash. Who doesn't need gas, right?
 
HAHAHAHAHAAAA!!! They screwed up the paperwork, got into a panic, were more scared of return paperwork than giving you the purchase price. :D That's rich!

Hey, you want a short barrel.

Have it cut, if you have no interest in a hunting barrel.

Heck, a pipe cutter and some with a suitable size ball bearing and some abrasive, should be a decent DIY method.

Then do one of the bake-on finishes like gun-kote or duracoat, and you'll have your nearly free defensive shotgun.
 
I'm going to try to find another barrel, and have it plated with everything else. That's just me. I've looked at DuraCoat, and it seems to be a great product, but the ppl @ the plating / metal coating shop are going to charge me a very fair price for the nickel. Just personal preference. I'll make sure and post before and after pics. Timing will depend on if and when I can find the additional barrel.
 
nickel, or anything shiny, is a bad choice for a defense weapon.

I got rid of an 870 Marine Magnum after an incident where it betrayed my presence.
 
On the one hand, I'm tempted to point out that a real gun shop will have better staff and inventory control
On the other hand, I'm aware that WM has lower prices on some stuff, but as you can see they don't know what the hell they're selling in most cases
On the gripping hand, Free Gun!

If you insist on having it refinished, shoot the snot out of it first, and be absolutely sure that you have the gun you want to sink extra cash into in hand. Run some defensive loads through, too, just to be sure it isn't something you'll hate shooting.
If you can find a cheap short barrel, having it refinished while you're doing everything else sounds like a good plan ... is the shop used to firearms? I'd worry about a non-gun shop not taking everything off the frame or re-assembling it wrong when they were done, myself.

If you post your location, you can probably get some suggestions for a real shop to pick yourself up a Springfield XD at, if you still want a handgun.
 
I presume you filled out the delayed paperwork re: the transaction that took three days to process...
Might wanna send them a thank-you card as they are getting back into selling guns to the rest of us once again nationally. Wouldn't wanna dampen their enthusiasm, would ya?
 
Good point - I'll keep that in mind. I was going to go with matte finish, but it would still certainly be more visible. See? That's why I wanted to join this forum for alternate points of view! Of course if some deranged meth-head busts down my front door looking for trouble, I don't know if he would care what color shot gun issues his punishment! :D
 
I do plan on shooting a bunch of different ammo through it - defensive loads, buck shot, sabots, slugs etc. No point in putting $$ in a piece of... umm... free metal that doesn't work!
 
No delayed paperwork - had the gun in our trunk +/- an hour of walking into the place. Long arms don't require any kind of 3 day permit around here (Charlotte NC area), just the quickie paperwork, not even fingerprinting - however, the 3-day ordeal was due to the back and forth to the WMSS - had the shotty the whole time.
 
You owe me a beer and a keyboard, spilled my beer reading your thread.
 
I'd write something sarcastically funny here about this story, but I've been laughing so frickin hard the last five minutes that I need a drink. But in the meantime;

Go the Little Guy!....
 
You never know what you're getting at Wally World. None of my local stores are back in the gun business yet. There is an elderly "associate" at my local Wally World who apparently likes to organize the ammunition cabinet (he's been doing this two out of the three times I've been in there looking for ammunition) who thinks I'm some sort of elitist ammo-snob because I refuse to use .380 Auto instead of .38 Special ammunition :)
 
Ah, another fact, is they keep mentioning that you are disabled, and remember walmart is the largest employer of disabled Americans...

Most likely, they know how bad they messed up, and would rather eat it, than have people mad at them, PM me if you want to know how I know.
 
Congrats on your free gun, but I would never recommend going to Wal-Mart for an introductory purchase. A LGS (at least in my neck of the woods) will have a far greater selection, as well as (hopefully) informed staff to help you make your purchase. When I bought my first shotgun, I was able to inspect and shoulder a number of different models. No way would I have been handed an un-assembled weapon and be allowed to leave the store. Plus, the indignity of being treated like a criminal and not being allowed to walk in with a product they sold you in the first place? No freaking way. But happy shooting!
 
That is a heck of a lucky situation to come out of some shaky customer service. While I'm also sure that it was best to just "refund" you the price than it would be to do the extra paperwork plus the bad rep from the BATFE and such, they still did give you a free firearm when they did not have to.
And I also Mirror the sentiment of send them something in the way of thanks. Perhaps not mention the incident by name but write the Manager involved a nice letter that can be sent further up their chain via email. Something like Mister Manager: I had a very delicate situation at hand and some mistakes were made, but Wally World made them right and handled the situation once it was figured out in a superior manner.
Something like that, get the names of those involved that corrected it and put that on the email. And I'm sure finding cooperate emails are easy to do as well to send that Carbon Copied to everyone. They will hopefully get kudos, and continue to right wrongs if they are congratulated on it.
 
Way to go! The patience that you showed here (more than I might have managed) really paid off for you. Just so you know, sabots are for rifled shotguns. Sounds like yours is very likely a smoothbore. While you’re trying out different ammo, there are some very good defensive loads available these days. For example Fiocchi makes a buffered, plated, low-recoil buckshot that patterns very nicely in all of my shotguns. I’d also suggest that you do a lot more research into shotguns before spending more money on it like refinishing and extra barrels. No real reason to rush into it, right? Odds are you’re going to want another gun sooner or later. The less you spend now on stuff that you may well later decide you didn’t really need/want, the sooner you’ll be able to buy that XD or Sig or case of ammo or whatnot. And then there’s the fateful day when you realize you need to buy a bigger safe… ;-)
 
WAY TO GO.:D I am glad that you got a great deal from the Goliath corporate entity. I will have to agree with the statement about employees usually knowing very little about the product they sell there most times.:banghead: Would you be able to sell the shotty and sell/use the gift cards to almost fund a pistol of your liking you may find at a LGS?? This may be your best option if $$$$ are tight like they are for most of us these days. I would purchase a quality light with remote activation for the shotty instead of plating for a SD weapon if it were mine and buy your shorter barrel with that gift card if you choose to keep it.:D
 
if some deranged meth-head busts down my front door looking for trouble, I don't know if he would care what color shot gun issues his punishment!

True,
but if you are down the hall in the dark you don't want reflected light to reveal your gun and/or your movement.
 
@ Shadow 7D - Who keeps referring to me as disabled? I think you and I are the only ones in this thread to make mention of it at all, unless I missed something somewhere. By the way, I have absolutely no interest in working for WM! I'm totally disabled so I can't work anyway, but if I could, WM wouldn't be on my list of places to send a resume.

@ philpost - I have a couple of good friends that have showed me quite a bit about shotguns, so it did not seem to really be a disadvantage to buy (or be given, in my case :D ) one from inexperienced staff. The weapon is what it is. Given that the price they originally charged me for the gun was more than $100 less than the identical gun at the LGS, it seemed a no-brainer to me to go ahead and get it from them.

@ Obsidian - good point - I'm sure it would be helpful to inject some positive energy into the situation there and give some people some props. I'm sure there was a lot of chewing of peoples' hinter regions after my situation was resolved - poor guys. In all honesty, the 3 stooges, despite their obvious lack of training, asst. mgr #4, and Joe were all very polite and tried to make me happy, with success I might add. If I felt like they were being intentionally obtuse, I would have gone on up the corporate chain.

@ Flopsweat - thx for the pointers - you're right - there is no rush on this, and I'm waiting on responses from vendors and the mfr. regarding pricing and availability of the short barrel anyway. I'm definitely putting away a dollar here and there to one day purchase my handgun, which I will be much more picky about as far as quality and reliability up front. If the H&R shotty proves to be junk, at least I don't have any money invested (won't spend anything on it until I'm satisfied it will be reliable). In the mean time, I'm trying to learn as much as I can from you guys here on the forum - that's what I'm here for. And one day, when I know a thing or two, I may be able to help others like you guys are helping me.

@ FROGO207 - Gift cards are for ga$$!! I'm going to attend a CCW class before purchasing a handgun, and will probably get a concealable handgun first, like a Glock 30 or similar, then work on a full sized sidearm. Tell me more about the remote activated light. Sounds very useful.
 
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