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Spike's Tactical Bad Experience Review

Discussion in 'Rifle Country' started by GRAPE-DRANK, Mar 9, 2012.

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  1. GRAPE-DRANK

    GRAPE-DRANK Member

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    I'll let the pictures speak for themselves. I went to put a looped end plate on the buffer tube for my Brand New, unfired Spike's Tactical lower. The nut was put on at the factory improperly. I had to buy another buffer tube and 6 position stock to replace the defective Spike's Tactical.

    Spikes Tactical would not warranty or even look at the buffer tube. They Didn't even look at it.

    I have done this mod a half dozen times. Second time on a Spikes. Look at the pics and see for yourselves. Most of the people at Spikes Tactical were very helpful, it was one guy in their warranty department that would not warranty the product even though he had not seen it.

    I told the guy "Let me send it to you, if it is determined that I'm an (expletive) and I broke it no loss you can just throw it away and I'll be fine with that." He told me not to send it in and throw it away myself.

    I absolutely would not recommend Spike's Tactical to anyone. Most everyone was helpful it was just that one guy.

    The complete Spikes Lower that I bought brand new. I had to buy another buffer tube that you see on the lower receiver when I removed the bottom one which is the original Spikes the nut was put on improperly and stripped the buffer tube. Luckily the threaded part of the buffer tube that attaches to the lower receiver was not stripped when it was installed on the lower receiver. spikes0.jpg

    As you can see on the other Spikes Tactical lower I have the threaded part of the buffer tube is not stripped and will screw into a lower receiver. spikes1.jpg

    The assembler and tester: spikes2.jpg

    Stripped from the factory
    spikes4.jpg

    I was able to fix it with an aftermarket buffer tube and 6 position stock: spikes5.jpg
     
    Last edited: Mar 10, 2012
  2. 68wj

    68wj Member

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    Break out the band saw. :neener:
     
  3. Cesiumsponge

    Cesiumsponge Member

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    Looks like costs went into engraving spiders on everything instead of QA.
     
  4. GRAPE-DRANK

    GRAPE-DRANK Member

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    Well, look at the nut. You can tell I used the proper tool. It's not like I used a pipe wrench. There isn't a scratch on it. The hardest part about doing the mod for a 1 point sling is making sure the spring doesn't pop out.

    All you have to do is turn the nut. A very simple mod. How do you justify that the the customer did something wrong by loosening a nut with the proper tool?

    I'll tell you what. I have two Spikes Lowers (one stripped), and a half dozen Spikes stickers that I have acquired from other Spikes parts I have bought. That naked receiver was the last thing I bought by Spikes and will be the last. Stag has been stepping up their game and Rock River has always been consistent. I'll go with them from here on out.
     
    Last edited: Mar 9, 2012
  5. FlyinBryan

    FlyinBryan Member

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    sorry about your bad luck and terrible customer service experience. it sounds like they were just looking for an excuse not to make it right and hang on to every dollar they can get their hands on. i would email customer service a letter and let them know you will forward the letter to the top ranks of spikes and post it on every message board on the internet.

    check out windham weaponry.

    they sell quality, not the chart toppers or the flavor of the month.

    lifetime transferable warranty.
     
  6. nathan

    nathan Member

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  7. Z-Michigan

    Z-Michigan Member

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    I'm bothered by the vindictive streak I hear from posters, apart from the OP who I can easily understand why he's unhappy. Many basically good organizations just have one bad employee, or even one employee who has a bad day.

    OP, I would contact the owner of Spike's, Tom _ whose email is easy to find in the Spike's forum at AR15.com, and explain the situation. I expect you will get a good resolution.

    I've had two warranty issues with Spikes and both were dealt with appropriately. Although they don't have the very best service reputation, they have a pretty good service reputation. I would pursue this a bit more.

    FWIW I had a more serious problem with an AR from another prominent and supposedly up and coming manufacturer, went round and round with them for almost two months, finally posted a thread on another forum and within a few days I was getting useful assistance from a different employee of that company who I would not otherwise have been able to contact. It ultimately resolved the problem.
     
  8. SharkHat

    SharkHat Member

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    Considering that you said yourself that you've had good experiences in the past, I wouldn't let the actions of a single employee impact me so much.

    Escalate the issue. Make sure your messages are clear and reasonable. THEN if the matter is not resolved satisfactorily, let the chips fall where they may.
     
  9. Mot45acp

    Mot45acp Member

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    I have tried to contact Spikes for several problems on several occasions. Extra slots for fsb milled into barrel, missing screws for 9mm mag blocks, gritty upper, failure to fire more than 150ish round strings (suppressed), out of spec lower.

    I have had zero responses.

    The gunstore I part time at refuses to carry anything Spikes products due to QC issues, customer support, and shipping issues. We have more problems with Spikes than with ANY AR-15 company.

    They used to bhave a great product at a reasonable price. But they got too big too fast.

    I now group them into Black Thorne category.

    Hell I even cut up the shirt I got from them into cleaning patches.

    We all have gun companies that we don't like. But I completely loath Spikes. People used to bash me for my opinion on Spikes.
     
    Last edited: Mar 10, 2012
  10. nathan

    nathan Member

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    So who has good customer service if one has complaints? How about Palmetto State Armory? BCM is but impossible to get hold on to , their phone is all recordings and you are directed to their website . ROck RIver ARms ? Colt ? What now?
     
  11. DANNY-L

    DANNY-L Member

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    I would send in feedback because it sounds to me like the problem is a certain individual not the company.
     
  12. boricua9mm

    boricua9mm Member

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    You sure you dialed the right number and didn't get a prank answerer? Reason I ask is a woman once called me a cursed me out about not buying shoes for her son. I played the game and told her what was up with those shoes...:D

    Talk to Tom Miller at Spikes. His contact info is here. He's the guy who will make it right. Unfortunately in this day and age one needs to exhaust both telephone and email options to get resolutions 100% of the time.
     
  13. Mot45acp

    Mot45acp Member

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    BCM through Email. Be patient, but they will answer.
     
  14. Orkan

    Orkan Member

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    I can sympathize. Spikes left me out to dry on 2 22LR kits. I've had no less than 6 22LR firing pins break. Now in order to replace broken ones I have to reshape an AR15 firing pin.

    Spikes tactical can suck a bug as far as I'm concerned.
     
  15. nathan

    nathan Member

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    So the best to avoid the troubles is built it yourself. If its your first, buy a complete rifle and learn and go from there.
     
  16. Aiko492

    Aiko492 Member

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    Daniel Defense does have outstanding CS
     
  17. GRAPE-DRANK

    GRAPE-DRANK Member

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    Well, I'll tell anyone and everyone with my experience with Spikes. I appreciate the responses and I am not a member of Ar-15.com, but I will probably become one.

    The Spike's lower is soon to be a registered SBR, so I"m stuck with it. It's still a new lower with the original grease in it. I can only hope that everything else was installed properly. If not, I don't know what I'll do, but Spike's will never get another dime from me.

    The other Spikes lower I have is naked and will be mothballed in my safe. I was planning on SBR'ing that lower too, but after this; forget it. It was a simple part with a simple fix and I was left high and dry. If it was something more important like a barrel or a receiver I might push the issue further.

    Rock River Arms seems to be consistent and I like the direction I have been seeing with Stag. I love Colt, and Smith is fine, but I like building Ar's. and even thought Colt and Smith are quality, they're pricey.
     
  18. Mot45acp

    Mot45acp Member

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    Grape:

    As you can tell Im not a spikes fan, but I would at least assemble the spare lower to see if its in spec. If so, then SBR it and have fun. No need for a $100 paperweight is there?
     
    Last edited: Mar 10, 2012
  19. GRAPE-DRANK

    GRAPE-DRANK Member

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    Why not? Obama might get re elected and when the Black Rifle / Ammo craze comes back around I might have a $200.00 paper weight that I could sell for another stamp! LOL :)
     
  20. Mot45acp

    Mot45acp Member

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    Or add a $500 kit from PSA and have a $1400 rifle lolz
     
  21. Cesiumsponge

    Cesiumsponge Member

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    Great customer service is nice but I hope I never need it because the product was delivered as functional and correct. It also doesn't help that there are companies that represent themselves on forums and get into public pissing matches with posters or rival companies. It's like watching two kids fighting on the playground.

    Many AR and AR-related companies have representatives that actively post on AR-related forums and jump in to offer help whenever someone (rightfully or vindictively) starts a thread like this. If you insist on airing out dirty laundry in public, try that venue instead because none of those representatives really hang out at THR. Once in a while things do slip through the cracks, but it's an excuse I hear too often for companies that don't run a tight ship, nor care to, and sometimes airing out public laundry is a way to force their hand to step up to the plate. When the complaint of one guy becomes a force multiplier as a complaint viewed by thousands, sometimes a company will have no choice but to fix the issue.
     
  22. Mot45acp

    Mot45acp Member

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    Not airing dirty laundry. I have tried on several occasions to give them the opportunity to fix the problems. But when a company puts out sub standard products and refuses to honor any warranty or acknowledge the problem, I feel its my place to tell my side of it and let others decide if that is where they want to spend their money.

    I didn't post this in hopes Spikes would see it. I posted to warn other THRers of what they might be getting into.

    Im not saying all Spikes were junk, but here lately they are definitely having some issues. I would like them to step up and get back to their former glory. Competition is a good thing for the consumer.
     
  23. MrBill120

    MrBill120 Member

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    I for one am VERY interested in this thread. I am looking into buying a complete AR/ M4 rifle. I contacted Stag direct the other day and was going to think it over this weekend. THEN I thought of Spikes....liked their prices....then found THIS thread. As a potential customer, I appreciate the legitimate constructive criticism being given. Customer Service is a HUGE selling point to me!
     
  24. Z-Michigan

    Z-Michigan Member

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    I've had problems with PSA similar to what the OP describes with Spike's. BCM doesn't answer the phone but does answer email. They do not care about cosmetics though so be careful of buying a BCM if you expect a pretty rifle.

    Daniel Defense has wonderful customer service and great products. If you don't mind spending a little more up front, you will be very happy with the result.
     
  25. Mot45acp

    Mot45acp Member

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    Z, what problems did you have with Palmetto?

    I have some lowers on order and was looking at using their rifle kits to make some plinkers for the kids. What should I be mindful of? I have only ordered Glock barrels from em before.
     
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